CDR records all logged as ACD? 1

[jimmy17]

ACD user takes ACD calls and normal DDI calls to DN on phone. All calls are logged as ACD since all I/C CDR records are posted against Agent Posn of set (Key 0 ).Client wishes to see how many DDI calls and how many ACD calls taken.
Any ideas how to seperate records.
Thankyou.

 

[PERRYPJ]

He's going to need to stand there and count them

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[bhassell2000]

Perry, thats pretty funny

Jimmy, what CDR collection are you using? Is it searchable by DN?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/pub/buddy-hassell/7/5a5/b8b

 

[jimmy17]

The CDR records are searchable by DN but as the records are all logged against the Agent ID it will not help!

Looks like they will have to continue with the tick sheets.

 

[1norteltech]

You could capture the ACD reports on a different TTY. They will show you ACD calls, Incoming DN calls, and Outgoing DN calls. On the ACD programming respond yes to RPRT, and set up a TTY for collection.