CDR Issues

[themegalord]

Hello All,

Any ideas on what might be wrong with my call accounting software? I use the Microcall Application. It is capturing data from my Avaya PBX (I can see the DC files), but it is unable to process the data properly i.e. it does not convert from the raw PBX data to the Microcall Record Data.

Thanks.

 

[mikeydidit]

Have you upgraded to the new version of MicroCall that runs on a SQL server or are you still on the older version that runs on a PC?

Also do you have the maintenance with them? If so i would just call MicroCall up. They have a great technical support group.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[themegalord]

Nope ... not yet. I'm still using a the version on the PC. Do not have a maintenance agreement. That is being worked out by the accounts department.

I just need a fix on how to safely process my cdr data while that is being worked out. Any suggestions?