Can't remove the station 1

[GannibaL]

Hi everybody!
i have a problem with removing the station. The reason is busy line on station.(call-appr).These stations' lines are blinking.And these stations can't handle incoming calls,i mean they unavailable in call center.Only one thing that i can do with station make outgoing calls.I've checked the "li usage extension XXXX",and there nothing.When want to remove the station,appears message on the screen "Object in use; please try later"
Can anybody help?please SOS

station: IP phone 9630
server; s8500
mediagateway: g650

 

[AvayaTier3]

That can only be resolved by "reset system 2" or higher
or a software corruption person can login to your switch to clear the hung call appearance and drop the call.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[GannibaL]

Many thanks for responding
I am new in this area
that's why I have a questions (2)
1) when i type "reset system 2" all my CM will be reseted or?

2) yr second version is login to switch (a software corruption person can login to your switch to clear the hung call appearance and drop the call)
but which one?I mean which switch I should login?

BR,
Kudrat
(about great teacher i agree with u )

 

[AvayaTier3]

reset system 2 or higher will drop all calls
recovery time for the system will depend on the system and the level of reset.

tools built into the switch would allow dropping the hung call without a reset. Your login does not access these tools

Which switch? - The switch with CM where the station is programmed that returns "Object in use; please try later"

station call-appr lines blinking is an indication of a held call that is hung. This would need
status station xxxx
look at the voice terminal, make sure "normal" button is active and not "directory", "inspect", or "ringer-off" button is not on. Other types such as "call-timer" and "timer" may cause this issue as well.

call forward and send calls will not cause "Object in use; please try later"

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[GannibaL]

i did "status station xxxx",
GENERAL STATUS
Administered Type: 9630 Service State: in-service/on-hook
Connected Type: 9630 TCP Signal Status: connected
Extension: 4007
Port: S00007 Parameter Download: complete
Call Parked? no SAC Activated? no
Ring Cut Off Act? no
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:


Limit Incoming Calls? no

User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: occupied
page 2
GENERAL STATUS

CONNECTED STATION INFORMATION
Part ID Number: unavailable
Serial Number: unavailable

Station Lock Active? no TOD Station Lock: no






CF Destination Ext:

Enhanced Call Forwarding Destination
Internal External
Unconditional:
Busy:
No Reply:
page 3
CALL CONTROL SIGNALING
Port: S00007 Switch-End IP Signaling Loc: 01A0717 H.245 Port:
IP Address Port Node Name Rgn
Switch-End: 10. 1. 24. 18 61441 clan01a07 1
Set End: 10. 1. 32. 41 1720 1
H.245 Near:
H.245 Set:
page 4

AUDIO CHANNEL Port: S00007
Switch-End Audio Location:
IP Address Port Node Name Rgn
Other-End:
Set-End:
Audio Connection Type: ip-tdm
page 5
IP ENDPOINT DATA
Port: S00007
Product ID-Release: IP_Phone 2.0000 H.245 Tunneled? does not apply
Registration Status: registered-authenticated MAC Address: 00:07:3b:df:0f:84
Authentication Type: DES-56-plus Dependency Mode: main
Native NAT Address: not applicable
ALG NAT WAN Address: not applicable
page 6
ACD STATUS

Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / On ACD Call? no
/ / / / /
/ / / / / Occupancy: 0.0
/ / / / /
/ / / / /
/ / / / /
/ / / / /
/ / / / /
/ / / / /
/ / / / /
/ / / / /
/ / / / /

I think we have to login to the switch

 

[AvayaTier3]

This can be resolved without a reset but you would need to provide access to your switch.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[GannibaL]

ok, i will try to get it from our providers (Avaya)

 

[AvayaTier3]

If you have Avaya maintenance, they will fix it for nothing.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[GannibaL]

We have not yet Avaya maintenance,but we r going to buy new equipment from avaya,maybe after that we can get the support.
Have u some info or guides about switch that u mentioned or some screenshots workflows?
I can't imagine how to do that,maybe it helps me in future,that would be great

 

[98Converter]

Maybe a basic question, but why can't you can't busy the station out, and then remove it? Also, you may want to consider updating the firmware on your phones. This phone in question is still at 2.0. The latest is 3.1

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[GannibaL]

I did busy out the phone I think 20 times)))and remove it.But i could not.There msg "Object in use; please try later"
about firmware u right,but when we had this problem,i upgraded it one time,but...
AavayTier3 have u some guides about this issue?

 

[AvayaTier3]

I can fix it for you, or you can do a reset system 2 or higher will also fix it. There is nothing more to add to these threads. It is all explained here and nobody give you more reliable information than you have already been given.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[GannibaL]

Ok,I understand u,
Do u need web access or ssh to switch?
can u send some key words or codes about this switch with CM?
I think i can provide u with access