can't drop calls using drop button 4

[Ach_Tech]

hello everyone,
i have been looking for a solution to this issue for the past 2 weeks, my user can't drop calls using the drop button on avaya 1408 phone, i'm using IP office 500 v2 managed with ip office manager 9.1.7.
can someone help me please??

 

[joe2938]

all 1408 phones or just this one phone?

 

[Ach_Tech]

Hello joe2938

not all the 1408, i have just 2 behaving that weird.

 

[Telecomboy]

Swap the phones with ones you know are working and see if the issue goes away. maybe those phones have bad drop buttons.

 

[Ach_Tech]

hello Telecomboy,

so i did, but still the same issue, nothing is wrong with the phone..

 

[critchey]

In my personal experience I have found 9.1.7 to be a troublesome release. I would suggest upgrading to 9.1.9 (been fairly happy with it so far). You could also go back down to 9.1.6 (my favorite 9.1 release so far).

 

[Ach_Tech]

I finally deleted the users configuration in ip office and created it from scratch,and its now ok.
thank you everyone

 

[joe2938]

pink for the update, funny how so many issues that we fix this way

 

[Ach_Tech]

for sure its a short cut but i was going mad with this, my client is satisfied after complaining for two weeks, i really wonder where the issue came from.

 

[janni78]

What happened when you pressed the drop button during a call?

"Trying is the first step to failure..." - Homer

 

[Westi]

Ach Tech don't try and think what would have caused this otherwise you go mad and end up in the big house with the rubber walls.
I have long given up to determine what causes this and just takes it as a temporary bug fixed with a reboot/ recreate/ reprogram/ reterminate or one of the other re's I can't think of right now.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter