Hi!
We are having a problem with our IPO 406 (4.2),or our phone company that is driving me up the wall! We recently switched our PRI's (we have two) from AT&T to TelePacific. After the move we can no longer dial internationally.
The phone company has assured me that we are not being blocked from making international calls and that both PRI's should be able to dial outside the company.
Currently our IPO is setup to use ARS codes and we dial 7 to reach an outside line. The reason why we are using ARS is that it was the only way i could figure out how to get local calls to connect without dialing the area code too. The code that I have setup for international calls is as follows:
ARS Shortcode [7]
Code: 0N;
Feature: Dial 3K1
Telephone Number: 0N
Line Group ID: 0
Locale:
Force Account Code: unchecked
What happens when an international number is called (specifcally one in Italy we need to reach) is that the number shows up in my Call Status window with a status of Dial, but it just sits there. On my phone i see all the digits, but its like the call is not even attempting to be made. I don't get any error tones or messages. It just sits there in limbo.
I have been working with a 3rd party Avaya tech to get some support on this. We pulled some Monitor logs as i made a test call and he says that it is selecting a PRI channel to try and make the call, but im not really convinced!
I have no idea how to get the system to dial the digits necessary to call international. If anyone has any ideas please shoot them my way! Thank you.
We are having a problem with our IPO 406 (4.2),or our phone company that is driving me up the wall! We recently switched our PRI's (we have two) from AT&T to TelePacific. After the move we can no longer dial internationally.
The phone company has assured me that we are not being blocked from making international calls and that both PRI's should be able to dial outside the company.
Currently our IPO is setup to use ARS codes and we dial 7 to reach an outside line. The reason why we are using ARS is that it was the only way i could figure out how to get local calls to connect without dialing the area code too. The code that I have setup for international calls is as follows:
ARS Shortcode [7]
Code: 0N;
Feature: Dial 3K1
Telephone Number: 0N
Line Group ID: 0
Locale:
Force Account Code: unchecked
What happens when an international number is called (specifcally one in Italy we need to reach) is that the number shows up in my Call Status window with a status of Dial, but it just sits there. On my phone i see all the digits, but its like the call is not even attempting to be made. I don't get any error tones or messages. It just sits there in limbo.
I have been working with a 3rd party Avaya tech to get some support on this. We pulled some Monitor logs as i made a test call and he says that it is selecting a PRI channel to try and make the call, but im not really convinced!
I have no idea how to get the system to dial the digits necessary to call international. If anyone has any ideas please shoot them my way! Thank you.
