Can't Dial Internationaly after PRI carrier switch 4

[ame540]

Hi!

We are having a problem with our IPO 406 (4.2),or our phone company that is driving me up the wall! We recently switched our PRI's (we have two) from AT&T to TelePacific. After the move we can no longer dial internationally.

The phone company has assured me that we are not being blocked from making international calls and that both PRI's should be able to dial outside the company.

Currently our IPO is setup to use ARS codes and we dial 7 to reach an outside line. The reason why we are using ARS is that it was the only way i could figure out how to get local calls to connect without dialing the area code too. The code that I have setup for international calls is as follows:

ARS Shortcode [7]
Code: 0N;
Feature: Dial 3K1
Telephone Number: 0N
Line Group ID: 0
Locale:
Force Account Code: unchecked

What happens when an international number is called (specifcally one in Italy we need to reach) is that the number shows up in my Call Status window with a status of Dial, but it just sits there. On my phone i see all the digits, but its like the call is not even attempting to be made. I don't get any error tones or messages. It just sits there in limbo.

I have been working with a 3rd party Avaya tech to get some support on this. We pulled some Monitor logs as i made a test call and he says that it is selecting a PRI channel to try and make the call, but im not really convinced!

I have no idea how to get the system to dial the digits necessary to call international. If anyone has any ideas please shoot them my way! Thank you.

 

[CarGoSki]

Have you tried it without sending 011?

It's people like you who generalize.

 

[ame540]

CarGoSki-

I am not sure i am following you. How can i place an international call without 011? I would like to try whatever you are suggesting but would need more info about how to do this.

On another note,

TelePacific repair emailed me and said that they think they know what the problem is. They believe that our International dialing is coming down the PRI incorrectly.

The test set by the tech with our IPO not connected sent a Numbering Plan: Numbering plan : 1 - ISDN/Telephony numbering (E.163,4)

However they said the traps they pulled on our Avaya trying to dial the same number sent this information:

Numbering plan : 0 - Unknown or not applicable <<<<<CHANGE THIS TO “ISDN/Telephony numbering”

So I was doing some reading on this, and saw that I am supposed to be able to change my ARS code to something like

Code: 0N;
Number: 0NSi949xxxxxxx (replace the x's with an actual DID we control)

It didn't seem to be working though.

 

[tlpeter]

I go for HSM's solution !
I have seen strange outgoing problems and a factory default and rebuilding solved it often.
Nothing changed but still it worked after the default.




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

A vanilla build does sound tasty.....what the hell is it?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hairlessupportmonkey]

 

[TomMills]

andy you don't want to know, its one step away from 2 girls 1 cup.

http://www.twitter.com/tem1985

NEVER, EVER, EVER BUY A HOUSE BUILT BY BELLWAY!

 

[CarGoSki]

Well you would simply drop 011 in ARS.

Code: 011N; Number: N Feature: Dial

Once in ARS you use 011N to determine that the caller intends to dial 011 + N. In order to send 011 to the provider you have to append it back into the dial string. Number: 011N. In this case you would simply drop 011 in the Tel field.

Honestly, looking at your codes, I don't see how you are sending 011 anyway yet your sysmon traps clearly show 011+N. I don't suppose that Italy is 11?

Your first post:
ARS Shortcode [7]
Code: 0N;
Feature: Dial 3K1
Telephone Number: 0N
Line Group ID: 0
Locale:
Force Account Code: unchecked

>>>You would send 0 + N yet your trace shows 011 + N

InformationElement = CalledPartyNumber
0000 70 10 a0 30 31 31 33 39 30 34 32 32 34 33 33 30 p..0113904224330
0010 31 31 11

Are you dialg 011390422433011? 011 on each end of the string?


Your second sysmon post shows:
75386829mS CMTARGET: 0.25023.0 5917 AEkinaka.0: SYS SC: 7011390422433011 3 011390422433011 sc=type=Dial code=7N;, num=N callinfop->sending_complete=1 secondary_dialtone=
575386829mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=50
575386830mS CMARS: CMARSHandler::MakeCallTarget - Called Number: 011390422433011

You dialed 7011390422433011. 7 is the system sc that send the call to ARS but again the call is bookended with 011.

575386834mS CMARS: FOUND A SHORT CODE - short_code: 0N; - Tel: 0N - Called_Party: 011390422433011 - Line Group Id: 0

ARS SC 0N; is matched but you TEL number only appends 0 back into the dial string and not 011 yet the ISDN trace shows that the number was sent unaltered. 011390422433011

InformationElement = CalledPartyNumber
0000 70 10 a0 30 31 31 33 39 30 34 32 32 34 33 33 30 p..0113904224330
0010 31 31 11


Currently:
>>>>Code: 0N; Number: N Feature: Dial<<<<<<This one. You would be sending just N. You are not appending any additional numbers. I would be interested to see what you are sending.





It's people like you who generalize.

 

[CarGoSki]

Looks like you are calling

http://www.italianmoda.com/linksIndex.cfm?categoriaID=178

?

I still don't see how you are appending and sending 011. Post a fresh sysmon trace that shows you dialing the digits then processing the call then hanging up. Also post your current ARS entries. I would consider creating a new ARS form and processing through it to see if it sends out according to what you expect.

It's people like you who generalize.

 

[CarGoSki]

O.K. So I see that I am obviously having issues with this thread. So just disregard my last two posts.

>>Quietly backs out of the thread.....

It's people like you who generalize.

 

[amriddle01]

You could try writing a song about it

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[CarGoSki]

Yeah.. Tech-Tard ...dang it..

It's people like you who generalize.

 

[hairlessupportmonkey]

I still want to kow if he has the taste of vanilla yet?

 

[ame540]

I think you guys are getting confused... its not appending 011 at the end of the phone number, this is part of the actual number itself!

39-0422-433011

39 = Italy
0422 = City
433011 = Actual Phone Number of the Company

I am interested in dropping the 011 and using just N for the digits to see what happens. Going to give this a shot.

 

[tlpeter]

Then it is not right.
CarGoSki already showed it out of your trace
The ipo is sending 011 in front of the number too!

Your second sysmon post shows:
75386829mS CMTARGET: 0.25023.0 5917 AEkinaka.0: SYS SC: 7011390422433011 3 011390422433011 sc=type=Dial code=7N;, num=N callinfop->sending_complete=1 secondary_dialtone=
575386829mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=50
575386830mS CMARS: CMARSHandler::MakeCallTarget - Called Number: 011390422433011

You dialed 7011390422433011[b/]. 7 is the system sc that send the call to ARS but again the call is bookended with 011.

575386834mS CMARS: FOUND A SHORT CODE - short_code: 0N; - Tel: 0N - Called_Party: 011390422433011 - Line Group Id: 0

ARS SC 0N; is matched but you TEL number only appends 0 back into the dial string and not 011 yet the ISDN trace shows that the number was sent unaltered. 011390422433011


ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

To Dial US to Italy is 01139xxxxxxx tlpeter, he has it right

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[ame540]

CarGoSki... don't get bummed and leave the discussion, your suggestions have got me to try out a few things i didn't think of, so thanks for that. As you requested here is the latest monitor log. Things are still going the same, the system has what looks like the right numbers but doesn't dial out. I am entering on my extension (AEkinaka x193) the following digits: 7011390422433011

7 = Outside line
011 = International Dial
39 = Italy
0422 = City
Number = 433011

********** Warning: Logging to Screen Started **********
309823280mS PRN: 193: Digit Pressed 7
309823285mS CMExtnRx: v=193, p1=0
CMSetup
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[193] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110) AEkinaka
IE CMIECallingPartyKName (226) Aaron Ekinaka
309823287mS CMTARGET: 0.9747.0 2115 AEkinaka.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=193 dir=out complete=0 ses=0
309823287mS CMTARGET: 0.9747.0 2115 AEkinaka.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
309823288mS CMExtnTx: v=193, p1=0
CMSetupAck
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
BChan: slot=10 chan=21
Timed: 11/01/10 09:28
309823289mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
309823290mS CMTARGET: 0.9747.0 2115 AEkinaka.0: Setting Hard Timer 4000
309823290mS CMTARGET: 0.9747.0 2115 AEkinaka.0: LOOKUP CALL ROUTE: type=100 called_party=7 sub= calling=193 dir=out complete=0 ses=0
309823291mS CMTARGET: 0.9747.0 2115 AEkinaka.0: ADD TARGET (N): number=7 type=100 depth=1 nobar=1 setorig=1 ses=0
309823291mS CMTARGET: 0.9747.0 2115 AEkinaka.0: SYS SC: 7 2 sc=type=Dial code=7N, num=N callinfop->sending_complete=0 secondary_dialtone=
309823292mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=50
309823292mS CMARS: CMARSHandler::MakeCallTarget - Called Number:
309823293mS CMTARGET: 0.9747.0 2115 AEkinaka.0: CancelTimer CMTCDelayedProcessing
309823293mS CMTARGET: 0.9747.0 2115 AEkinaka.0: INITIAL TARGETING SUCCEEDED
309823293mS CMTARGET: 0.9747.0 2115 AEkinaka.0: GetNoAnswerTimer:15
309823295mS CMTARGET: 0.9747.0 2115 AEkinaka.0: CancelTimer CMTCNoAnswerTimeout
309823296mS CMARS: FORM: 7 - Received Number:
309823296mS CMARS: CMARSTargetingPending
309823298mS CD: CALL: 0.9747.0 BState=Idle Cut=2 Music=3.0 Aend="AEkinaka(193)" (10.21) Bend="" [] (0.0) CalledNum= () CallingNum=193 (AEkinaka) Internal=1 Time=16 AState=Dialling
309823301mS CMMap: a=10.21 b=0.0 D1
309823310mS CD: CALLSYNC: cs02
309823685mS PRN: 570: Digit Pressed 2
309823686mS CMExtnRx: v=570, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9739 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
309823686mS CMExtnTx: v=RAS, p1=0
CMInformation
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
BChan: slot=5 chan=9
IE CMIERespondingPartyName (228) WBlack
IE CMIERespondingPartyKName (229) Wendy Black
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=570
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=352 channel=0 rx_gain=32 tx_gain=32 ep_callid=9739 ipaddr=100.10.10.90 apps=0
309823765mS PRN: 193: Digit Pressed 0
309823766mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
309823766mS CMARS: FORM: 7 - Received Number: 0
309823767mS CMARS: CMARSTargetingPending
309823768mS CMMap: a=10.21 b=0.0 D0
309824082mS PRN: 193: Digit Pressed 1
309824083mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
309824083mS CMARS: FORM: 7 - Received Number: 01
309824084mS CMARS: CMARSTargetingPending
309824303mS PRN: 193: Digit Pressed 1
309824304mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
309824304mS CMARS: FORM: 7 - Received Number: 011
309824305mS CMARS: CMARSTargetingPending
309824665mS PRN: 193: Digit Pressed 3
309824666mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
309824666mS CMARS: FORM: 7 - Received Number: 0113
309824667mS CMARS: CMARSTargetingPending
309825017mS PRN: 193: Digit Pressed 9
309825018mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
309825019mS CMARS: FORM: 7 - Received Number: 01139
309825019mS CMARS: CMARSTargetingPending
309825804mS PRN: 193: Digit Pressed 0
309825805mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
309825805mS CMARS: FORM: 7 - Received Number: 011390
309825806mS CMARS: CMARSTargetingPending
309826093mS PRN: 193: Digit Pressed 4
309826094mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
309826095mS CMARS: FORM: 7 - Received Number: 0113904
309826095mS CMARS: CMARSTargetingPending
309826356mS PRN: 193: Digit Pressed 2
309826357mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
309826357mS CMARS: FORM: 7 - Received Number: 01139042
309826358mS CMARS: CMARSTargetingPending
309826562mS PRN: 193: Digit Pressed 2
309826563mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
309826564mS CMARS: FORM: 7 - Received Number: 011390422
309826564mS CMARS: CMARSTargetingPending
309826794mS PRN: 193: Digit Pressed 4
309826795mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
309826796mS CMARS: FORM: 7 - Received Number: 0113904224
309826796mS CMARS: CMARSTargetingPending
309826978mS PRN: 193: Digit Pressed 3
309826979mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
309826980mS CMARS: FORM: 7 - Received Number: 01139042243
309826981mS CMARS: CMARSTargetingPending
309827177mS PRN: 193: Digit Pressed 3
309827178mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
309827179mS CMARS: FORM: 7 - Received Number: 011390422433
309827179mS CMARS: CMARSTargetingPending
309827503mS PRN: 193: Digit Pressed 0
309827504mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
309827504mS CMARS: FORM: 7 - Received Number: 0113904224330
309827505mS CMARS: CMARSTargetingPending
309827742mS PRN: 193: Digit Pressed 1
309827743mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
309827744mS CMARS: FORM: 7 - Received Number: 01139042243301
309827744mS CMARS: CMARSTargetingPending
309827979mS PRN: 193: Digit Pressed 1
309827980mS CMExtnRx: v=193, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
309827981mS CMARS: FORM: 7 - Received Number: 011390422433011
309827982mS CMARS: CMARSTargetingPending
309831324mS CMTARGET: 0.9742.0 2113 CGomez.0: TimerExpired cause=CMTCCoverageTimeout
309831325mS CMTARGET: 0.9742.0 2113 CGomez.0: GetNoAnswerTimer:20
309832293mS CMARS: Case 1 - dial_delay_time: 4000 has expired - Resolve what we might have - Called Number: 011390422433011 Addr: fe942a70
309832293mS CMARS: FORM: 7 - Received Number: 011390422433011
309832294mS CMARS: FOUND A SHORT CODE - short_code: 0N; - Tel: 0N - Called_Party: 011390422433011 - Line Group Id: 0
309832294mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=0
309832294mS CMLRQ: CMLRQHandler::FindActiveLRQByGroupID GroupID=0
309832300mS CMARS: FOUND LINE - Line Id: 2 - using line group id: 0 - Called Number: 011390422433011 - Calling Number: 193
309832300mS CMARS: SEND Setup TO LINE
309832301mS PRN: Setting configured voice gain for ch 22.
309832301mS CMLineTx: v=2
CMSetup
Line: type=Q931Line 2 Call: lid=0 id=9750 in=0
Called[011390422433011] Type=National (2) Reason=CMDRdirect Calling[9492722401] Type=National Plan=ISDN Pres=AllowedIndSend (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=22
Locale: enu
309832302mS CD: CALL: 0.9747.0 BState=Idle Cut=2 Music=0.0 Aend="AEkinaka(193)" (10.21) Bend="" [Line 2] (0.0) CalledNum=011390422433011 () CallingNum=193 (AEkinaka) Internal=1 Time=9020 AState=Dialling
309832305mS ISDNL3Evt: v=2 stacknum=2 State, new=Initiated, old=NullState id=9750
309832306mS ISDNL3Tx: v=2 peb=2
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=001F(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 80 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 96 .....
InformationElement = CallingPartyNumber
0000 6c 0c 21 80 39 34 39 32 37 32 32 34 30 31 l.!.9492722401
InformationElement = CalledPartyNumber
0000 70 10 a0 30 31 31 33 39 30 34 32 32 34 33 33 30 p..0113904224330
0010 31 31 11
309832352mS ISDNL3Rx: v=2 peb=2
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=001F(Local)
Message Type = ReleaseComplete
InformationElement = CAUSE
0000 08 02 c0 88 ....
309832353mS ISDNL3Evt: v=2 stacknum=2 State, new=NullState, old=Initiated id=9750
309832354mS CMLineRx: v=2
CMReleaseComp
Line: type=Q931Line 2 Call: lid=0 id=9750 in=0
BChan: slot=0 chan=22
Cause=8, Preemption/(NI-2)Prefix 0 dialed in error
309832354mS CMARS: LINE ep Received: CMReleaseComp - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
309832357mS CMLineTx: v=2
CMDisconnect
Line: type=Q931Line 2 Call: lid=0 id=9750 in=0
Cause=16, Normal call clearing
309832358mS CMARS: Target: Short_Code: 0N; - Line_Group_ID: 0 has been set to: CMARS_OUTOFSERVICE_ALL
309832359mS CD: CALL: 0.9747.0 BState=Idle Cut=2 Music=0.0 Aend="AEkinaka(193)" (10.21) Bend="" [] (0.0) CalledNum=011390422433011 () CallingNum=193 (AEkinaka) Internal=1 Time=9077 AState=Dialling
309832362mS CMLineRx: v=2
CMReleaseComp
Line: type=Q931Line 2 Call: lid=0 id=9750 in=0
Cause=16, Normal call clearing
309832713mS RES: Mon 11/1/2010 09:29:06 FreeMem=43121884(2) CMMsg=6 (6) Buff=100 582 499 1012 4 Links=5517
309832714mS RES2: RTEngine=0, CMRTEngine=0, Timer=63, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
309833711mS ISDNL3Rx: v=2 peb=2
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0934(Remote)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 80 90 ....
309833712mS ISDNL3Evt: v=2 stacknum=2 State, new=ReleaseReq, old=Active id=22
309833712mS ISDNL3Tx: v=2 peb=2
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0934(Local)
Message Type = Release
309833761mS ISDNL3Rx: v=2 peb=2
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0934(Remote)
Message Type = ReleaseComplete
309833762mS ISDNL3Evt: v=2 stacknum=2 State, new=NullState, old=ReleaseReq id=22
309833763mS CMLineRx: v=2
CMReleaseComp
Line: type=Q931Line 2 Call: lid=2 id=22 in=1
BChan: slot=0 chan=3
Cause=16, Normal call clearing
309833764mS CMLOGGING: CALL:2010/01/1109:27,00:01:38,000,5096635614,O,AutoRecord,,,,,1,,""n/a,0
309833767mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1008 in=0
Called[AutoRecord] Type=Voicemail (102) Reason=CMDRX_Recording Calling[5096635614] Type=Unknown Plan=ISDN Pres=Allowed (0)
BChan: slot=6 chan=8
Cause=16, Normal call clearing
309833768mS CMMap: a=6.8 b=0.0 T0
309833770mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=6 chan=8
Cause=16, Normal call clearing
309833776mS CMLOGGING: CALL:2010/01/1109:24,00:04:10,002,5096635614,I,801,2440,,,,0,,""n/a,0
309833777mS CD: CALL: 2.22.1 BState=Connected Cut=2 Music=0.0 Aend="Line 2" (8.4) Bend="" [KRoth(569)] (10.31) CalledNum=569 (KRoth) CallingNum=5096635614 () Internal=0 Time=250627 AState=Idle
309833778mS CD: CALL: 2.22.1 Deleted
309833781mS CMExtnTx: v=569, p1=0
CMReleaseComp
Line: type=DigitalExtn 4 Call: lid=0 id=9717 in=0
Called[569] Type=Default (100) Reason=CMDRdirect Calling[5096635614] Type=Unknown Plan=ISDN Pres=Allowed (0)
Cause=16, Normal call clearing
Timed: 11/01/10 09:29
309833788mS CMMap: PCG::UnmapBChan pcp[9]b1r0 cp_b feda9554 other_cp_b fe8bf40c
309833788mS CMMap: a=240.9 b=6.8 M01
309833789mS CMMap: PCG::UnmapBChan pcp[170]b1r0 cp_b fea1ac3c other_cp_b fe8bf40c
309833789mS CMMap: a=240.9 b=10.31 M01
309833789mS CMMap: PCG::UnmapBChan pcp[92]b1r0 cp_b fed5458c other_cp_b fe8bf40c
309833789mS CMMap: a=240.9 b=8.4 M01
309833790mS CMMap: a=240.9 b=0.0 x
309833808mS CD: CALLSYNC: cs02
309834335mS PRN: 570: Digit Pressed 0
309834336mS CMExtnRx: v=570, p1=0
CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=9739 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
309834336mS CMExtnTx: v=RAS, p1=0
CMInformation
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=5 chan=9
IE CMIERespondingPartyName (228) WBlack
IE CMIERespondingPartyKName (229) Wendy Black
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=570
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=352 channel=0 rx_gain=32 tx_gain=32 ep_callid=9739 ipaddr=100.10.10.90 apps=0
309834448mS CMExtnTx: v=570, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 4 Call: lid=0 id=-1 in=0
Called[WBlack Msgs=0 Old=4 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [WBlack Msgs=0]
Timed: 11/01/10 09:29
309834449mS CMExtnTx: v=570, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 4 Call: lid=0 id=-1 in=0
Called[WBlack Msgs=0 Old=4 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [WBlack Msgs=0]
Timed: 11/01/10 09:29
309835040mS H323Evt: Recv: RegistrationRequest ac190313; Endpoints registered: 6; Endpoints in registration: 0
309837519mS CMExtnRx: v=193, p1=0
CMReleaseComp
Line: type=DigitalExtn 4 Call: lid=0 id=9747 in=0
309837522mS CMLOGGING: CALL:2010/01/1109:28,00:00:00,000,193,O,7011390422433011,7011390422433011,AEkinaka,,,1,,""n/a,0
309837523mS CD: CALL: 0.9747.0 BState=Idle Cut=2 Music=0.0 Aend="AEkinaka(193)" (10.21) Bend="" [] (0.0) CalledNum=011390422433011 () CallingNum=193 (AEkinaka) Internal=1 Time=14241 AState=Idle
309837524mS CD: CALL: 0.9747.0 Deleted
309837526mS CMARS: CMARSEndpoint::CallLost(cause=16) - Address: 0.9749.0 2115 ARS for 7 - Call State: CMCSOverlapRecv
309837528mS CMTARGET: 0.9747.0 -1 BaseEP: ~CMTargetHandler
309837545mS CD: CALLSYNC: cs02
309837714mS RES: Mon 11/1/2010 09:29:11 FreeMem=43176184(2) CMMsg=6 (6) Buff=100 583 498 1013 4 Links=5546
309837714mS RES2: RTEngine=0, CMRTEngine=0, Timer=69, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
309838139mS H323Evt: Recv: RegistrationRequest ac1a0165; Endpoints registered: 6; Endpoints in registration: 0

--------END-----------

The short code we are using is Code: 0N; Number: 0N Feature: Dial.

If i use just plain "N" for the number section i get an error in the logs that says:
Cause=28, Invalid number format

I found one other difference between our system and another IPO that is working over TelePacific lines, we are at 4.2(4) and they are running 4.2(14). I am probably going to upgrade voicemail pro and the IPO version to see if this resolves the issue.

Even though it was suggested before, i am VERY reluctant to wite the IPO and then reload the config if everything else is working except the international dialing. Keep you all posted!

 

[CarGoSki]

Drop 011 from the dial string and post the trace.

Turn Code: 0N; Number: 0N Feature: Dial
Into Code: 011N; Number: N Feature: Dial

It's people like you who generalize.

 

[amriddle01]

Surely that's not going to work CarGoSki, that isn't the correct number for dialling italy then, the preceeding 011 is required or have you a fiendish plan?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[CarGoSki]

Its a Yankee thing. Here in the States some providers want to see 011 and some do not. The results can vary if you send 011 when they don't expect it and vice versa.

Naturally I don't know what leads me to believe his IPO is in the US but I sure it is one of the things I read. Of course I could be wrong.

It's people like you who generalize.

 

[CarGoSki]

0000 18 03 a9 83 97 .....
InformationElement = CallingPartyNumber
0000 6c 0c 21 80 39 34 39 32 37 32 32 34 30 31 l.!.9492722401

Area code = Southern California. A place where some Jets will land this weekend to drive some Chargers crazy.

It's people like you who generalize.