can not transfer to an externally forwarded extension from the console 1

[flfonman]

hello I have a mitel 200 icp in a hotel,I have 3 extensions built that are call forwarded(always) to cell phones,when a call comes in to the console it can not transfer to any of the 3 extensions,but if the call is answered by a cordless phone then it can transfer the call to these extensions,if I just call the extensions from the console,the calls do go through to the cell phones,we just can't transfer a call from the console to any of these extensions--when you go to release at the console it says "can't"
Thanks for any help

 

[kwbMitel]

Your system is probably intentionally designed this way to prevent toll fraud.

Most likely the console is prevented via COS from connecting 2 outside lines together.

As this is a Hotel and there is usually large staff turnover for console positions, I would recommend you leave it as is.

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What's most important is that you realise ... There is no spoon.

 

[flfonman]

this is for the owner and he really wants this to work,I had it working previously and can not remember what I did to make it work,I do have the option turned on to allow 2 co's to connect,do you have any more ideas?

 

[jonmyk]

Check your interconnect table and make enable the non-extension to CO option in the console COS.

"The only problem with common sense is that it's not that common

 

[flfonman]

I do have them on the same tenant,I did try putting them in another one but that did not work either,non-extension to co option is enabled for console cos,any more ideas?

 

[flfonman]

Sorry,I was over looking what you were telling me to check,I changed the interconnect table and it is working fine,Thank you for your help!!