call pilot 100/150 1

[centoffsuper]

I am trying to set up a call pilot ccr on a norstar cics. If i am using the ccr setup in the call pilot is it possible to make 2 or 3 extensions rings at once. For example, I want it to say "press 1 for parts" then parts will ring on ext 42 and 43..the next is "please press 2 for all other inquiries" that will ring extensions 31, 32, and 39..I can make it work but to only a single extension. The part that confuses me is there are aa settings on the phone but I can also use the GUI on the pilot. Not quite sure which is the built in system on the CICS and what is the call pilot. Thanks for any suggestions

 

[curlycord]

You have either a 100 or a 150...not both
The 100 is the smaller of the 2 (not in physical size)
Best way to tell is see how many LED lights on the far left, 2 for 100 and 4 for 150.

"AA settings on the phone"
You mean the AA built in feature in the KSU programming.
This is so you can have a main greeting and direct callers to extensions but it has no mailboxes.
It is good for those companies who do not use mailboxes or cannot afford a voice mail system.
It however would work well with a Flashtalk Light as it has no AA/CCR so they would work well together.
This built in AA feature is rarely used.


To ring multiple sets you can use one of the following:
-Use the built in Hunt Groups on the KSU, add members then point CCR path to the DN of the Hunt Group
The CICS must be 3 digit DN's to reveal the hidden Hunt Group programming and be I think software version 2.0 or higher.

-Use Answer DN keys, find a spare unused port and get it's DN, then add an Answer DN key to the sets required for that unused DN, then point CCR path to the unused DN


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[centoffsuper]

Ok, thanks.

From what I am reading, I will need to first change my format from two digit ext. to 3 digit?

I can set up hunt groups on the KSU and then just use the leading ext. as the ext. to point the CCR path to

So on the call pilot itself, i need to set it up as transfer, intercom, extension on the ccr tree? I have been using the GUI to program this. Sorry for all of the questions, I haven't messed with this system for over 10 years.

 

[curlycord]

If you repeat back to me what I just said then you already know the answer.




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[curlycord]

What about mailboxes?
Does each set have a personal box or will it be only a shared mailbox for that division?


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