Call Forwarding not working

[dereklindo]

IPO Ver 9.1.4 with a PRI

Hi all,

I know this is going to be a simple fix but I just can't figure it out.

I created a phantom user (Ext330) (no physical extension). Under the call forwarding tab I checked Forward Unconditional, Checked include Hunt Group calls and Internal calls, and I entered the number as 9xxxxxxx (cellphone number).

When I dial 330 from any extension, I hear one ring and then it goes straight to voicemail. It does not ring the cellphone at all. I replaced the cellphone number with different cell and landline numbers but all do the same thing.

The ring no answer timer is set to 20secs for the user. I set this up on my in house system at my office and it works perfectly. What am I missing? Any suggestions?

 

[amriddle01]

Inhibit off switch transfer is enabled by default in 9.1

 

[dereklindo]

Ahhhhh. Thanks amriddle01. Where can I find that option?

 

[holdmusic34]

In manager.

System> telephony
&
Line> analogue trunk> analogue options.

Remember your training and you will make it back alive!
'Would you like to know more?'

 

[dereklindo]

but I'm using a PRI. Is it same concept just under PRI tab?

 

[holdmusic34]

No it's not.

You should look yourself. You will learn better.

Remember your training and you will make it back alive!
'Would you like to know more?'

 

[dzajroo]

here you go mate...

 

[dereklindo]

Thanks guys. I found it shortly after I posted my reply. It worked perfect. Thanks again.