Block incoming call 1

[tolinrome]

We have a user who is getting a bunch of calls from the same number,a solictor or something. When I googled the number many people are having the same problem. I want to be able to block this number from coming in the Avaya system. How can I do this. We have digital and IP phones. IP Office manager version 10. Thanks.

 

[tolinrome]

I saw this on the boards and I implemented it exactly as the poster said (using my celll number as a test) but I'm still able to call any number from my cell to the IP office. Any suggestions?

 

[tolinrome]

Here's what I followed:

Make a short code, such as *99, make the feature "Barred", the telephone number blank, the line group ID 0

In the Incoming Call Route, the line group is 0, the Incoming Number is *, the Incoming CLID is the number you want to block. On the Destination tab, type *99 in the drop down box.

 

[amriddle01]

Are you sure you have caller ID turned on? What routing digits does SSA show the call using, do you have a more specific match in incoming call route for your CLI?

 

[tolinrome]

Hi,
yes called ID is turned on, I can see my cell phone number on the IP phone LCD. In the SSA the routing digits show my 10 digit cell phone number. I'm not sure what else to insert in the Incoming CLI besides the 10 didgit number?

 

[amriddle01]

Post a monitor trace, will reveal all

 

[tolinrome]

ok, here it is posted. The number I'm calling from is 5551212 (has a "9") int he front. And I changed the username to Joe Blow.

2185789194mS CMLineRx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=13 id=21 in=1
Called[5859] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[95551212] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=1
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDOrigNotISDN (3)
2185789194mS PRN: Q931Trunk: Found QBChannel to match 0.1 --> 7.2
2185789195mS CMCallEvt: 0.101175.0 -1 BaseEP: NEW CMEndpoint f4a58f20 TOTAL NOW=13 CALL_LIST=6
2185789195mS CMTARGET: ISDN BChannel 1: in-service check = 1
2185789195mS CMTARGET: ISDN BChannel 1: in-service check = 1
2185789195mS CMCallEvt: CREATE CALL:29153 (f489c9f0)
2185789196mS CMCallEvt: 0.101176.0 -1 BaseEP: NEW CMEndpoint f48b9108 TOTAL NOW=14 CALL_LIST=6
2185789199mS CD: CALL: 13.21.1 BState=Idle Cut=1 Music=0.0 Aend="Line 13" (7.2) Bend="" [] (0.0) CalledNum=5859 () CallingNum=95551212 () Internal=0 Time=4 AState=Idle
2185789199mS CMCallEvt: 13.21.1 29153 Q931 Trunk:13 CHAN=1: StateChange: END=A CMCSIdle->CMCSDialInitiated
2185789199mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: LOOKUP CALL ROUTE: type=0 called_party=5859 sub= calling=95551212 dir=in complete=1 ses=0
2185789199mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: SET BESTMATCH: length 0 vs -1 match= dest=Main
2185789200mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: SET BESTMATCH: length 4 vs 0 match=5618865859 dest=5859
2185789201mS CMCallEvt: Priority hike: call 29153 priority 0->1
2185789201mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: LOOKUP ICR: DDI= CGPN=95551212 (Destination 5859 ) => CDPN=5859
2185789201mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: ADD TARGET (N): number=5859 type=0 depth=1 nobar=1 setorig=1 ses=0
2185789202mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: SET USER: Joe blow orig=1
2185789202mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: ADD USER: Joe blow depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeUnknown) incl(0x0) excpt(0x0), allow_redir(1) remote=00000000
2185789202mS CMMap: a=6.17 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder resource busy 2, total 32
2185789203mS CMCallEvt: 0.101177.0 -1 BaseEP: NEW CMEndpoint f492c170 TOTAL NOW=15 CALL_LIST=7
2185789203mS CMCallEvt: 0.101177.0 -1 Joe blow.-1: NEW CMExtnEndpoint f492c170, Name=Joe blow, Extn=5859, Phys Extn=5859
2185789205mS CMTARGET: 279.101177.0 29153 Joe blow.0: ADD PRIMARY
2185789205mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: INITIAL TARGETING SUCCEEDED
2185789205mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: GetNoAnswerTimer:20
2185789206mS CMCallEvt: 13.21.1 29153 Q931 Trunk:13 CHAN=1: StateChange: END=A CMCSDialInitiated->CMCSDialled
2185789206mS CMLineTx: v=13
CMProceeding
Line: type=Q931Line 13 Call: lid=13 id=21 in=1
BChan: slot=0 chan=1
2185789207mS CMCallEvt: 0.101176.0 29153 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
2185789208mS CMCallEvt: 279.101177.0 29153 Joe blow.0: StateChange: END=T CMCSIdle->CMCSOffering
2185789209mS CMExtnEvt: Joe blow: CMExtnHandler::SetCurrent( id: 0->101177 )
2185789210mS CMExtnTx: v=5859, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=279 id=101177 in=0
Called[5859] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[95551212] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDOrigNotISDN (3)
IE CMIERespondingPartyNumber (230)(P:0 S:1 T:0 N:1 R:4) number=95551212
IE CMIEDeviceDetail (231) LOCALE=enu HW=14 VER=8 class=CMDeviceISDNTrunk type=2 number=13 channel=1 rx_gain=32 tx_gain=32 ep_callid=21 ipaddr=10.1.10.35 apps=0
IE CMIECalledPartyName (224)(Type=CMNameDefault) name=Joe blow
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=Joe blow
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEMohSourceId (247) MOH Source = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:0 N:0 R:4) number=5859
IE CMIEFastStartInfoData (6) 14 item(s)
IE CMIESecurityData (253) 2 item(s)
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIECallSignalChannelData (8) unknown
Display [95551212>Joe blow]
Timed: 04/06/12 15:50
Locale: enu
2185789210mS CMExtnRx: v=5859, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=279 id=101177 in=0
2185789211mS CMCallEvt: 279.101177.0 29153 Joe blow.0: StateChange: END=T CMCSOffering->CMCSRinging
2185789211mS CMExtnEvt: v=142 State, new=Ringing old=Idle,0,0,Joe blow
2185789212mS CMCallEvt: 0.101176.0 29153 TargetingEP: StateChange: END=B CMCSOffering->CMCSRinging
2185789212mS CMCallEvt: 13.21.1 29153 Q931 Trunk:13 CHAN=1: StateChange: END=A CMCSDialled->CMCSRingBack
2185789213mS CMLineTx: v=13
CMAlerting
Line: type=Q931Line 13 Call: lid=13 id=21 in=1
BChan: slot=0 chan=1
2185789217mS CD: CALL: 13.21.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 13" (7.2) Bend="Joe blow(5859)" [Joe blow(5859)] (0.0) CalledNum=5859 (Joe blow) CallingNum=95551212 () Internal=0 Time=21 AState=Ringing
2185789218mS ISDNL3Evt: v=13 stacknum=13 State, new=ICProceeding, old=Present id=21
2185789218mS ISDNL3Evt: v=13 stacknum=13 State, new=Received, old=ICProceeding id=21
2185789219mS CMMap: a=7.2 b=0.0 R1
2185789389mS CMLineRx: v=13
CMFacility
Line: type=Q931Line 13 Call: lid=13 id=21 in=1
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 95
user 'Blow joe ' presentation Allowed
2185789390mS CMExtnTx: v=5859, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=279 id=101177 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[95551212] Type=Unknown Plan=ISDN Pres=Allowed (0)
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 95
user 'Blow joe ' presentation Allowed
IE CMIERespondingPartyNumber (230)(P:0 S:1 T:0 N:1 R:4) number=95551212
IE CMIEDeviceDetail (231) LOCALE=enu HW=14 VER=8 class=CMDeviceISDNTrunk type=2 number=13 channel=1 rx_gain=32 tx_gain=32 ep_callid=21 ipaddr=10.1.10.35 apps=0
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Blow joe
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Blow joe
Timed: 04/06/12 15:50
2185789585mS H323Evt: Recv: RegistrationRequest 10.1.120.30; Endpoints registered: 25; Endpoints in registration: 0

 

[tolinrome]

anyone?

 

[Westi]

didn't look at the trace really but I don't have the asterisk in the incoming call route and it works for me.
sending a specific incoming caller ID somewhere I just use the correct line group ID and teh caller ID.

Joe W.

FHandw, ACSS
[link]http://convergednetworks.ca[/url]

 

[CarGoSki]

2185789200mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: SET BESTMATCH: length 4 vs 0 match=5618865859 dest=5859
2185789201mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: LOOKUP ICR: DDI= CGPN=95551212 (Destination 5859 ) => CDPN=5859
2185789201mS CMTARGET: 13.21.1 29153 Q931 Trunk:13 CHAN=1: ADD TARGET (N): number=5859 type=0 depth=1 nobar=1 setorig=1 ses=0

The destination for ICR 5618865859 is 5859.
Appears to work as programmed.

May want to change the ICR destination.

 

[tolinrome]

I guess thats what I dont understand. 95551212 is the number I want to block from coming in and 5859 is the internal extension I am testing it on. You're saying the Incoming CLI number shoudl be changed?

 

[tolinrome]

anyone?

 

[CarGoSki]

You could try that.

Also post the icr settings for destination 5859 and the settings for destination *99

 

[Westi]

you need the incoming caller ID and the line group ID with target shortcode *99 in the incoming call route, nothing else

Joe W.

FHandw, ACSS

 

[tolinrome]

ICR, Line group is 0, incoming number is *, incoming CLI is the number I want to block. Destination tab, destination is *99.

Short code is *99, feature barred and Line Group ID 0

 

[tlpeter]

Cli including prefix?

BAZINGA!

I'm not insane, my mother had me tested!

 

[tolinrome]

yes, including the prefix 9, such as 95551212

 

[CarGoSki]

Well it matched 5859 for some reason so post the icr for 5859.

Also do you have anything in the tag field?

 

[Westi]

incoming number empty not star works for me did you try it?

Joe W.

FHandw, ACSS

 

[tolinrome]

yes, tried that as well. this is unbelieveable. ahhh.