BE 9 for SBS failing to cancel jobs

[jehoss]

I am using BE 9 for SBS with (obviously) Windows 2000 SBS. I am backing up everything under windows (System State, Drives, Mailboxes for Exchange, etc). It seems to finish the windows portion of the backup but fails to backup the Novell server over the network. Now, I was told that SBS would not backup Novell but it seems to be finding it so I gave it a try. Well after if failed the last 2 times I decided that I would just backup windows and see how that went. However, when i try to cancel it just says "Cancel Pending" and continues running. Only a reboot will solve this. I also tried to stop and restart the service, but that timed out. On that note, some users are now having problems accessing exchange in a timely manner. So the main question I guess is: Is there a known problem with BE using too many resources causing the slowdown in exchange access or is this a function of the backup job not cancelling? And if that is the case, why can I not cancel the job and/or restart the service.

System Specs

Dell 1600SC Server
Xeon processor
1GB RAM
Windows 2000 SBS with Exchange running (No MSSQL)
BE 9.0 SBS Edition

 

[Qdog]

When a job will not cancel, try the following:
1. Try stopping the Backup Exec Job Engine service.
2. If it times out in step 1, try stopping the bengine.exe process in Task Manager|Processes.
3. If you get &quot;access denied&quot; in step 2, try going to Start|Run|drwtsn32 -p <pid#> where the pid # is for bengine.exe in Processes tab in step 2. For example:
drwtsn32 -p 416

4. Finally, if none of the above work, the one thing that always does is the kill command from Win2K support tools on the Win2Kserver CD.
==Basically you should never have to reboot.

Good luck!

 

[jehoss]

Okay, after letting the system backup just Windows last night, the job is still not completing. Got about 1/3 of the way done and just stopped. Is this a tape driver issue or package version problem (bug that was not resolved, but fixed in an upgrade)?

Thanks in advance.

 

[Qdog]

There is a lot of reasons why a job can hang...

Need to seperate your jobs out to figure out what portion of the backup is not completing. I would seperate your backup of the SBS svr into 4 jobs. 1 for the C: drive, 1 for SQL, 1 for the Exchange IS, and one for the mailboxes. It could be due to a corrupt file, or a corrupt mailbox. Another thing you can do is look at restore Selections to see what the backup backed up last. Also, make sure you are not backing up the Exchange virtual M: drive.

Also, keep in mind. You cannot backup remote servers with the SBS version of Backup Exec.