BCM50 3.0 and RCC - Renamed skillset not showing in RCC client

[VoiceOfJoe]

I recently renamed a BCM50 3.0 skillset. A few days later when went to pull up some real-time screens on the RCC web host PC, I observed the old skillset name was appearing. What is the procedure for renameing this on the RCC PC? Is this a bug requiring a patch update?

Please advise...

VOJ

 

[gberger]

I have seen this in the past.No procedure to rename it in the rcc as it takes it from the ccrdb.
Have you received calls in that newly renamed skillset?

You could try restarting the rcc service or even delete and recreate the skillset.

 

[VoiceOfJoe]

Hmmm. Seems like simple skillset rename should be easy to accomplish. I understand there is historical rcc info to contend with. If I delete the newly renamed skillset, will the history of the old skillset name disappear? I'll give this a try tomorrow evening during our maintenance window.

VOJ