BCM450 port/channels for VM and CC?

[CRIMobile]

I have a BCM450 Rls 5.0 with Call Center active. I am confused over the amount of ports/channels that the voice mail and the Call Center have dedicated and/or share. Does the BCM450 come default with the maximum channels available for both to share or do you have to increase the channels somewhere? If so what is the maximum ports/channels and where do I alter these? Any recommendations on the settings for dedication?
Thanks, 1st BCM450 and ICCR so sorry if this sounds elementary.

 

[DBrewsky]

No, by default I believe the VM/CC utilizes 10 ports. But this can be increased. But I would be careful as if you already have created the skillsets, that the change may take over some of the CDNs used in the skillset.


--DB

 

[snowman50]

The BCM450 has a BCM monitor

Open it up and go to voice ports tab

This will tell you how many you are using

Voice Ports Tab
The Voice Ports tab provides information about configured voice ports
(logical devices used for Voice Mail, Call Centre and IVR connections).
Voice CTI Ports:
The Voice CTI Ports section contains details about voice ports provided
by the Voice CTI Service.
a. Resource limit: Maximum number of resources configured for
Voice CTI ports.
b. Enabled ports: Number of booted Voice CTI ports.
c. Assigned ports: Number of Voice CTI ports assigned to a specific
application type (Voice Mail, Call Centre or IVR).
d. Active (on call): Number of Voice CTI ports that are currently
active.
Call Centre, IVR, Voice Mail:
These sections contain details about voice ports assigned to each
specific application - Call Centre, IVR and Voice Mail.
a. Assigned ports: Number of Voice CTI ports assigned to the
application.
b. Active (on call): Number of ports assigned to the application that
are currently active.
Voice Port details:
a. The Voice Port Details section contains information about activity
on each enabled voice port.
Note: When troubleshooting problems with Voice Mail, Call Centre or IVR not
answering calls, you should check if any voice ports assigned to the
application(s) are currently available. If all voice ports are in use, the administrator should increase the number of configured voice ports.