BCM 4.0 client software issues

[adamandamy]

I've recently upgraded a 3.7 system to 4.0 and installed the latest system and desktop client patches.
After loading the clients on the desktops, it seems the unified messaging client is disabling the sound device. The only way to fix is to go into device manager and disable/ enable the driver. Has anyone seen this issue and can you point me to a permanent fix.
Everything was working correctly before the upgrade.

Thanks in Advance

 

[SNSSMIS]

What version of the Call Pilot Desktop are you installing?

I am using Nortel CallPilot Desktop Mesaging version 5.00.000

Our BCM is Version 4 and do not have the volume problem.

 

[adamandamy]

The Callpilot client is 5.00.41.96 and it's not a volume issue per se. It seems to disable the sound device all together and the only way to fix it is to disable and re-enable the device in the desk-top's device manager.
The customer is a law office and the callpilot client render's their dictation software as un-usable until the sound device gets restarted.

 

[adamandamy]

sorry my previous post was incorrect. The client version is 5.00.41.76

 

[adamandamy]

here's the latest and greatest.

The desktop clent included in the lastest 4.0 desktop patch does in fact disable the sound device (multiple PCs and different sound cards) The only way around it is to uninstall the sound card in device manager and reinstall. Fails again upon reboot.
Tried to uninstall CallPilot desktop client and deleted Nortel folders with no success. Sound card driver still fails on reboot. Tried to perform system restore to date prior to latest client install and the sound driver still fails.
My theory is that the latest client installs some file that causes sound driver to fail and cannot be removed by normal procedures.
Does anyone have any ideas of what I can try next?

 

[SNSSMIS]

Does this happen to more than one type of sound card or a specific brand?

 

[adamandamy]

Thankyou for the reply.
No multiple vendor/brand sound cards.

The only common factor for all failures is the fact that the PCs are running Olympus DSS dictation software so it has to be a software conflict with this other vendors product.
Also I cannot fully uninstall the latest Nortel client and restoring the machine to an earlier date does not help. If someone could tell me how to uninstall Nortel client 100% from the PCs that would go a long way since the older version of the Nortel client does work.

 

[adamandamy]

I'm still in the throes of this problem with no resolution on the horizon. The customer's IT vendor has thrown up his hands and says until the Nortel client software gets fixed or removed, there's nothing he can do. The funny thing is that he's the one who installed the software on a company wide basis without testing it first, but I digress.
My question is, let's assume it is a software conflict and Nortel's client software is to blame. Can I call Nortel support,(without a contract) and expect them to troubleshoot the issue without having to pay the ridiculous $300/hour fee. Or least come up with a solution to remove the software so I reinstall older clients that actually work.

 

[oldestgeek]

Your best bet is to contact an accredited Nortel vendor with a contract. I doubt Nortel would address the issue without a certified tech on the line.

 

[adamandamy]

so the latest theory from the customer's IT vendor is that the LAN CTE client is messing with the DirectX drivers and removing the LAN CTE client doesn't help. Any ideas?