Avaya IP phones DATA & VOICE VLAN issue

[ADMTDK]

Dear Forum Members!

I would like to ask for some help or advice how to configure our IP phones.
This is the sixth day when we're trying to set up our new IP phones. Phones are 1608i / 1616i / 9621G and B179.

We would like to set up the data to VLAN.208 and voice to VLAN.210.
We have Cisco 2960-X and Avaya IP500 PBX.

Cisco configured switches as follows:
DHCP-option 242 value to L2Q=0,L2QVLAN=208,VLANTEST=0 for the IP-scope of the DATA VLAN.
If you connect a phone it will receive power by the switch. Then it will first receive an IP-address of the data vlan. The configured option will force the phone to switch to the voicevlan and resend a DHCP-request. Then it will receive an IP-address from the correct vlan.

We tried it but unfortunately not working.

The only way (and the current status is) if we use this configuration:

DATA VLAN
172[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2Q=0,L2QVLAN=208,VLANTEST=0
242[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2Q=0,L2QVLAN=208,VLANTEST=0

VOICE VLAN
172[indent][/indent]MCIPADD=x.x.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2QVLAN=210,VLANTEST=0
242[indent][/indent]MCIPADD=x.X.208.15,MCPORT=1719,HTTPSRVR=x.x.208.15,L2QVLAN=210,VLANTEST=0

We knows that this configuration not fits the requirements but at least the phones are working now.

Any help or advice will be really appreciated!

Thanks in advance.

 

[mattKnight]

and the interface on the switch stack

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[ADMTDK]

Hello,

we tested the settings & configuration with a PC and those are working fine.
Only the IP phones are not working properly.

 

[mattKnight]

Only the IP phones are not working properly.

You have something misconfigured. My guess is it the network. Unfortunately, without more information, that is all it will ever be a guess.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

PC's don't understand or use VLANs but phones do, so they follow settings the PCs will ignore/won't see, this is a configuration issue on your network pure and simple

 

[smokinjoe2938]

Try this; restart phone and press the * key when prompted for programming, go into settings and manually enter the vlan id and save and then exit programming see if this works still means that you have a network issue as stated earlier

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[mattKnight]

Do you think that the OP might have worked out we think it's a network problem :-D

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[g18c]

My 5 cents - make sure the Windows DHCP server is *only* on an untagged data port (not untagged data, tagged voice) as it will answer on the voice VLAN also and cause a conflict

 

[mattKnight]

G18c Correct!


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.