Avaya Contact Store - password recovery/reset

[nrooke]

First, I searched this forum and found a thread (940-1338957)but the links are not working anymore. So, we lost the username/password to log into the contact store. There must be a way of recover or reset it!?
Does anyone knows?

Thx,

 

[mattKnight]

I've still got the information - somewhere!

I'll look for it and try to find somewhere to post it.

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[Westi]

http://www.iporesource.com/

it's on here, thanks to Mr.IPO




Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[nrooke]

Thx to you all! But...
Running Server 2003/Contact store 7.2.09 and I only see: SQL Server Service Manager. Nothing installed (by Avaya Installer)that looks like SQL Enterprise Manager. Nothing about SQL in the Program files folder either.
Is it web base or do I need to install something else... other than a password manager

Thx,

 

[mattKnight]

SQL manager is part of the full SQL server suite, not as part of MSDE (which is what contact store uses)

You either need to find a copy of SQL server 2000 enterprise manager or a copy of access.

If you use access teh procedure is this...

Create a system DSN (ODBC in control panel) to the Contact store instance of MSDE

Open access and create a new database

Opne a linked table to the users table in contact store (at this point you will need the sa password from the Mr IPO doc)

Look through the table and find the password field and turn it blank

Close access and you ashoudl be good to go..

Sorry about the vagueness, it is a while since i had to do it and the files etc are at work

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[nrooke]

Thx mattKnight! even if it's vague it's better than nothing!

I manage to get access to the DB using a free tool from Microsoft: "Microsoft SQL Server 2005 Management Studio Express" and it worked fine! So it is easier than installing MSAccess and all the ODBC settings. I also tried the SQL Web Admin but in order to do changes in a DB, you need to use SQL-queries which I'm really not familiar with but this could be an option for someone who knows SQL query language.

So, what is needed is this SQL Server 2005 Management Studio Express AND the great document from Mr.IPO (

http://www.iporesource.com)to

access the eware database.

Thx and have a good day!
N. Rooke

 

[alberton]

Hi,

I'm trying the procedure from the Mr IPO doc and I could not conntect to the DDBB.
I think is a login/password problem.
Could anyone provide me the login/password to access to the MSDE DDBB with the Enterprise Manager?

thanks a lot.