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Authentication Page Hangs

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EST7745

IS-IT--Management
May 6, 2003
306
US
We have our system configured so that every user must authenticate to the firewall before they can browse out to the internet. For some reason, after a user logs in, they get a screen telling them "Completing login process, please wait." However, the screen just sits there. Further down the page it says "On completion you will be automatically redirected to your destination." The only way the user can end up browsing is if they close their browser and then launch it again. Any ideas of why this would be occuring? We have a Sonicwall Pro 1260 with enhanced firmware. Thanks.
 
This might be a silly reply but have the users configured their browsers to allow the authentication pop-up window? I've had a few users that had the same problem and as soon as they added the SW's IP address to their pop-up allow list, they were able to get out to the 'Net.
 
Yes, the computer I was testing on had the IE pop up blocker disabled.
 
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