Auth Codes Wiped Out?

[SteveLord]

Had yet some more outages with the stormy weather here in Jersey and on top of losing my VM again, and all calls coming in getting a dial tone (both rectified for now) now I just had someone bring another issue to me.

Their 4 digit auth code to dial long distance, makes them hit a busy signal. I confirmed this with at least 1 other user and when using my auth code, it goes through fine. So far I have 4 people affected by this and probably more on the way.

Where do I go to configure these, re-assign new ones or remove old ones?

Thanks! Worst Friday ever!

IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[jaxuser]

When you are doing your testing, are you using one phone or multiples? What about test phone numbers?

The info John and the others have sent is right on the money so let's break down your test procedures.
1. Use one specific phone when testing and one specific l/d number.
2. Test first with your auth code that has proven to work.Does it still work?
3. Test next with an auth code that is on the printout but you have found not to work. Does it still not work?

On your printout, you might have a buffer size problem that is not allowing the entire list to print. Have you tried printing a single number that you say works but does not appear on the list?

Also, with the number that you say works and does not appear on the printout, are you testing using the same l/d number and same test phone?

 

[SteveLord]

I've tested with my auth code and those of users who are no longer working...on multiple phone sets.

Authorized or not, you'll know on ANY phone here.

I am testing mainly with the same LD number, which is that of our NYC sales office where many people here make calls to.

My printout has a page in a half of auth codes. Havent gone through all of them, but some DO work and others DO NOT.


IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[acewarlock]

Auth codes have NCOS, FRL, CLS and TGAR assigned to them, make sure the ones you are using can use the RLI. Not all questions can be answered with a YES or NO, there are many factors involved. when you print out your AUTH codes it should list all the Classes

 

[DeNDT]

Just to make sure you are not looking at the information you provided above as your auth list are you? That is the data block. To get the actual list of codes programmed you need to print the AUT (entries data block)

 

[acewarlock]

You need to know what NCOS = what FRL These are not AUTH codes, theses are what the CLAS are assigned. when you creat an AUTH code you assign a CLAS to it and that determs what that AUTH code can do. From what you have printed here, you are only using CLAS 3, 4 and 5 and they equal NCOS 3, 4 and 5


CLAS COS TGAR NCOS CLAS COS TGAR NCOS CLAS COS TGAR NCOS

000 UNR 00 00 001 UNR 00 00 002 UNR 00 00
003 CTD 12 03 004 CTD 12 04 005 CTD 12 05
006 UNR 00 00 007 UNR 00 00 008 UNR 00 00
009 UNR 00 00 010 UNR 00 00 011 UNR 00 00

 

[johnpoole]

as postsed, prt your aut block in 88. some of the codes that do not work are not a high enough class.. if someone makes a change in 86 it could disable cls 3 real easy.. from your ld 86 post i do not see any purpose for cls 3 aut codes.. unless your requiring a auth codes to dial local from some stations..

breakdown.. if one code works from your phone, and another one does not, prt the class of each code.. that would seem be the only possible block

john poole
bellsouth business
columbia,sc

 

[SteveLord]

CODE 0044 CLAS 005
CODE 0080 CLAS 004
CODE 0129 CLAS 005
CODE 0155 CLAS 004
CODE 0289 CLAS 005
CODE 0448 CLAS 005
CODE 0480 CLAS 005
CODE 0489 CLAS 004
CODE 0505 CLAS 005
CODE 0559 CLAS 005
CODE 0818 CLAS 005
CODE 1213 CLAS 005
CODE 1655 CLAS 005
CODE 1943 CLAS 005
CODE 2548 CLAS 005
CODE 2751 CLAS 005
CODE 2904 CLAS 004
CODE 3301 CLAS 005
CODE 3394 CLAS 004
CODE 3543 CLAS 004
CODE 3961 CLAS 004
CODE 3993 CLAS 005
CODE 4054 CLAS 005
CODE 4145 CLAS 004
CODE 4204 CLAS 005
CODE 4218 CLAS 005
CODE 4264 CLAS 004
CODE 4411 CLAS 005
CODE 4417 CLAS 004
CODE 4799 CLAS 005
CODE 4813 CLAS 005
CODE 5298 CLAS 005
CODE 5353 CLAS 004
CODE 5995 CLAS 005
CODE 6093 CLAS 005
CODE 6141 CLAS 004
CODE 6514 CLAS 004
CODE 6532 CLAS 005
CODE 6913 CLAS 004
CODE 6954 CLAS 005
CODE 7083 CLAS 004
CODE 7135 CLAS 005
CODE 7174 CLAS 004
CODE 7202 CLAS 005
CODE 7720 CLAS 004
CODE 7846 CLAS 004
CODE 7882 CLAS 005
CODE 7896 CLAS 004
CODE 7940 CLAS 005
CODE 7978 CLAS 005
CODE 8034 CLAS 004
CODE 8134 CLAS 005
CODE 8275 CLAS 005
CODE 8329 CLAS 005
CODE 8654 CLAS 004
CODE 8769 CLAS 005
CODE 8874 CLAS 004
CODE 8876 CLAS 004
CODE 8951 CLAS 004
CODE 9012 CLAS 004
CODE 9300 CLAS 005
CODE 9319 CLAS 004
CODE 9331 CLAS 004
CODE 9341 CLAS 004
CODE 9502 CLAS 005
CODE 9928 CLAS 004

Many codes that people use to use are NOT listed and many that DO work still are NOT listed. Like 6666...will get you to a LD number, but its NOT listed. And also for example, mine is 8951 which is listed and works. However, 0044 is listed, but DOES NOT.

I haven't tested them all, but I assume the pattern will follow throughout the list.



IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[jaxuser]

Post the NCTL info for NCOS 5 in LD 87. Previous post was for 0-4 as requested but Auth Code 0044 is Cls 5/COS 5. This might be one of your problems.

 

[SteveLord]

REQ  PRT
CUST 0
FEAT NCTL
NRNG 0 5

SCBQ NO

NCOS 0

EQA  NO
FRL  0
RWTA NO
CBQ  NO
MPRI 0
PROM 0

NCOS 1

EQA  NO
FRL  1
RWTA NO
CBQ  NO
MPRI 0
PROM 0

NCOS 2

EQA  NO
FRL  2
RWTA NO
CBQ  NO
MPRI 0
PROM 0

NCOS 3

EQA  NO
FRL  3
RWTA NO
CBQ  NO
MPRI 0
PROM 0

NCOS 4

EQA  NO
FRL  4
RWTA NO
CBQ  NO
MPRI 0
PROM 0

NCOS 5

EQA  NO
FRL  5
RWTA NO
CBQ  NO
MPRI 0
PROM 0

They are all the same still. 0129 is a CLAS 5, but it works. The inaccuracy of this list is really confusing me.

IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[johnpoole]

that post raised yet another flag.. your auth codes are not on your switch.. you have mfrl's set but your not using that rlb for ld... dial a ld number, use auth code 6666, trac that to the trunk, find the rlb that sent you to that route.. check that rlb for mfrl..

the only way i know for a auth code to work and not be in your printout is to be on the carrier.. i did look at your printouts.. but try this...NEW POST..

dial ld, use rlb.. what is the ncos of that set? use auth code 6666..what routed did you hit? (don't need to post the route or set).. i do want to see the npa enter and the rli..


what you've told me is impossible... which means one of us overlooked something.. this is a good one, wish i was on site..

john poole
bellsouth business
columbia,sc

 

[SteveLord]

Im glad this is raising an eyebrow elsewhere. I CAN SAY that when we get our phonebills, that the 4 digit codes are printed on them. I made a thread on here a few months ago asking about how to track someone calling MEXICO that was using 6000 as their code...cuz it worked.

Now I have to bother you for the commands to trace a call. Hopefully this whole gaggle is educating someone other than me. =)


IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[bigindian65]

step by step off the call, do an enhanced trace in ld 80

entc <TN> 0100 dev

.gotr

every action the set takes for an hour ( or whatever you set the time to, will spit out

exit the load will stop the trace, to clear the trace then exit

stop trace - .stpt

 

[SteveLord]

Am I doing something wrong? Or does it not work in Option11?

.ENTC 4 10 0100 DEV

TRA305

GOTR

TRA305

.entc 4 10 011

TRA100

gotr

TRA100

Tried making calls and neither seems to be doing anything.


IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[bigindian65]

It is diff for 11, I'm sorry.

trac c dn (cust dn)

trak c u ( trace call associated w/ this unit)

I don't see the enhanced traces for 11s, but you can set it up, make a call, hit enter once connected and get a lot of info

 

[bigindian65]

On a Small System, some loop-level commands are replaced with slot-level
commands. Valid commands for these systems are shown here:
TRAC c acod List route number, type and status of each trunk under customer c
TRAC c dn Trace calls for customer c Directory Number or Local Steering Code dn
TRAC c r m Trace calls for customer c, route r, member m
TRAD c ch Trace digital calls, channel ch of card c
TRAD loop ch Trace DTI calls, channel ch of loop
TRAK c u Trace calls associated with this unit
TRAK c u k Trace calls associated with key k on the specified unit
TRAO c u Trace attendant calls, this unit
TRAO c u k Trace attendant calls on key k of unit
TRAO xx...xx DEV Print auxiliary data
TRAT c a Trace calls for attendant a of customer c
TRAT c a k Trace calls associated with key k of attendant console a for customer c

 

[johnpoole]

your right, opt 11's have limited access to maint command

john poole
bellsouth business
columbia,sc

 

[johnpoole]

it should work by just makeing the call, using that one auth code then doing a static trac.. we want to see if the rlb that is used has a mfrl that is sending auth tone

john poole
bellsouth business
columbia,sc

 

[SteveLord]

Here's what I got while calling our NY office, using my 8951 code which works. Hope I did this right.

>LD 80
TRA000
.TRAC 0 2233

ORIG  004 0 00 10  0  SCR MARP  0  2233  2616
TERM  002 24  DID  RMBR  3 48
TDTN    0     SLOT    17   PTY SLOT  22
DIAL DN 9121227903308951
MAIN_PM  DIAL    AUX_PM  NOOUTPULSE
TALKSLOT  ORIG  22   TERM  22
EES_DATA:
NONE
QUEU  128
CALL ID 0

AUX  NARS




ACTIVE  TN 004 0 00 10
ORIG  004 0 00 10  0  SCR MARP  0  2233  2616
TERM  002 24  DID  RMBR  3 48
TDTN    0     SLOT    17   PTY SLOT  22
DIAL DN 9121227903308951
MAIN_PM  DIAL    AUX_PM  NOOUTPULSE
TALKSLOT  ORIG  22   TERM  22
EES_DATA:
NONE
QUEU  128
CALL ID 0

AUX  NARS

IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2

 

[johnpoole]

that went out rt 3 mbr 48, and the auth code did not hit the external trunk.. now remove your auth code from the aut block.. retest

john poole
bellsouth business
columbia,sc

 

[SteveLord]

Did an OUT with LD88 on 8951.

>LD 80
TRA000
.TRAC 0 2233

ORIG  004 0 00 10  0  SCR MARP  0  2233  2616
TERM  002 21  DID  RMBR  3 45
TDTN    0     SLOT    14   PTY SLOT  11
DIAL DN 9121227903308951
MAIN_PM  DIAL    AUX_PM  NOOUTPULSE
TALKSLOT  ORIG  11   TERM  11
EES_DATA:
NONE
QUEU  128
CALL ID 0

AUX  NARS




ACTIVE  TN 004 0 00 10
ORIG  004 0 00 10  0  SCR MARP  0  2233  2616
TERM  002 21  DID  RMBR  3 45
TDTN    0     SLOT    14   PTY SLOT  11
DIAL DN 9121227903308951
MAIN_PM  DIAL    AUX_PM  NOOUTPULSE
TALKSLOT  ORIG  11   TERM  11
EES_DATA:
NONE
QUEU  128
CALL ID 0

AUX  NARS

IT Admin (PBX Newbie)
Nortel Option11
Version 1411
Release 21
Issue 7+
MerMail 10.7.2