Analog lines not forwarding

[jlk53]

Have an IPOffice 8.1. Setup is as follows:
6 analog line appearances on ext.201(ringing) Reception set.
Same 6 lines appearances on 3 other sets with no ring.
Trying to forward ext. 201 to another internal ext. and have the 6 analog lines go with it but cannot get it to work.
Have line ownership in Incoming Call Route set to 201. If we remove all line appearances off the 4 sets then it will work.
We must be missing something. Any help would be greatly appreciated.

 

[yankblan]

Its cause you have no rings on lines. Line appearance + ipo =crap. Goes for Mitel MCD too

http://interconnexionsld.ca/

 

[1043]

Do you have forward hunt groups turned on.

 

[amriddle01]

It's a PABX, don't use line appearence keys, they are poor solution shoe horned into the system to keep some stubborn key system folks quiet. They don't work we'll with several PABX features and so are best avoided


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[JRTrevino]

Under analog trunk option settings- enable "allow trunk to trunk connect". one line is used for the inbound call, and a second line is used for the outbound. Please keep in mind that TWO trunks will be in use for the duration of the call. This changes requires a software reboot.

 

[yankblan]

@805mvp he wants internal fwd, not external transfer

http://interconnexionsld.ca/

 

[tlpeter]

Indeed, ditch the line appearances and program it properly.


BAZINGA!

I'm not insane, my mother had me tested!

 

[yankblan]

Best way to convince them to ditch line app is to ask them what for? There is no logical answer that can't be answered. HGs, park buttons, short codes/ARS, you name it.

http://interconnexionsld.ca/

 

[tlpeter]

The only and best argument is that it is line appearances or anything else that is possible with the IPO and that list is huge.


BAZINGA!

I'm not insane, my mother had me tested!

 

[yankblan]

I sell the end-user on this before I install. I tell them analog lines/line appearances are on their way out, get with the 21st century, and it goes for all major/quality brands (except maybe Panasonic). Of course I'm more diplomatic than that!

http://interconnexionsld.ca/

 

[jlk53]

Thanks for all the replies. The reason the 3 sets have the line appearences with no rings is they want to be able to monitor line useage(don't ask why).
It sounds from all the replies like my only option is using a HG. Can you describe the set-up please. Thanks.

 

[tlpeter]

It is such a non argument to monitor the trunks.
Why on earth do you want to see if they are in use or not

BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

The system is operating exactly as intended. To quote from the IP Office Manager help:

"If the line appearance user is also the incoming call route destination for the call, the call will alert on their line appearance only. In this case:

• It will alert on the line appearance even if all call appearances are in use.
• The call will not follow any of the user's forwarding settings.
• The call will receive call coverage from other user's with call coverage buttons set to the line appearance user.
• The ring delay used is that of the first free call appearance. "

The change require would be to set the Incoming Call Route to an intermediate destination, for example a hunt group that contains just the receptionist as the only member. Then they can use forwarding for the calls. However, the same call will alert on both call appearance and line appearance buttons on the receptionist's phone.



Stuck in a never ending cycle of file copying.

 

[sizbut]

...addendum of course if you have voicemail is that unanswered calls will by default go into the hunt group mail box.

Some may regard that as good as it gives the receptionist separate mailboxes for external customer calls and for personal calls, but you need to ensure that you setup message waiting indication for the group mailbox. If they only want to have messages in one place, then you need to redirect the voicemails to be left in the receptionist user's mailbox.

Stuck in a never ending cycle of file copying.