Aloha Slow to Refresh

[posknowitall]

Aloha version 6.1 and 5.3.19. Workstations running Windows 2000. Even put in a Win 98 to see if that made a difference--it did not. When doing a Refresh Data the terminals seem to take forever to come back up. Sometimes restarting the terms is necessary because it takes so long. Any thoughts?

 

[bigblok403]

Is it the actual shutting down or starting back up that takes so long?

 

[posknowitall]

I'm not really sure. The screen just hangs and when touched goes to that "Aloha" grey color. Nothing on it at all. I suspect it's shutting down because when I do have to turn it off, it turns off rather easily. I don't have to hold in the power button until it shuts off.

 

[bcconsultin]

This will not work on 98 terminals, but change NT Reboot to true. Otherwise the terminal will shut down, and then restart. On XP you can change it in environmental variables

Brad C.

 

[Franchisor]

I hate to sound like a broken record but I wouldn't use anything else other than accuPOS.
It is fast, efficient, and easy to use

http://www.accupos.com

 

[CosgroveAloha]

POSKnowItAll:
You don't have egi graphics enabled by chance, do you? Not sure how familiar you are with them, sorry if you already tried. I know it takes forever to cache all the images. I've had to disable it on our systems, and we're using the 1520's w/ 4gb UDOC & 1.8 ghz processors. The only other thing I can think of is if you're using RFS, but that would only work in 6.0 and beyond, as far as I know, so it's probably not that.

If none of the above help, you can always open the log at the point in startup when things seem to hang or slowdown. Whatever the last item it's loading is would be a likely culprit. Feel free to email me a log if you don't feel like going through (debugging on, of course).

Hope this helps!



Franchisor:
Aloha wouldn't be a popular system if it weren't fast, efficient, and easy to use. Scalability is it's key strong point. They have services that cover everyone from single restaurant owners to nationwide corporations. Suggesting someone switch from a leading provider to a relative unknown with very few feature sets is a waste of time. Please don't bother commenting if you don't have any real help.

 

[Shift4SMS]

Franchisor,

Your only two posting say basically the same thing: Check out AccuPOS.

Two things:

1) I did. The problem is that AccuPOS is not on the Visa List of Validated Payment Applications (

http://usa.visa.com/download/mercha...nt/cisp.html|Validated Payment Applications).

It really needs to be in todays PCI conscience environment. People should not buy a new POS that is not on this list (unless they have a compensating control in mind -- hint, hint, this is a subtle but shameless plug).

2) Your postings suggests that you represent AccuPOS in some way -- either a reseller or an employee. If so, you would have more credibility letting people know who you represent as opposed to hiding this fact. If I'm wrong and you are just a happy user, I apologize.

Steve Sommers

http://www.shift4.com

-- Creators of $$$ ON THE NET(tm) payment processing services

Blog:

http://shift4sms.blogspot.com

 

[bcconsultin]

Lets keep a few things simple here... Aloha and Micros are the top 2 POS systems in the world. Micros for PMS and Casinos, Aloha for hospitality, always battling for spot #1.
EGI will not effect loading of the terminal. EGI turned on makes the screens paint going from screen to screen. I believe the issue is loading, is it not? A Debout will tell you all phases of the process, but rarely do I lean on them for troubleshooting, unless it is something major.
I would recommend plugging it directly into the switch, and make sure you are using a 10/100 switch. Hubs are fine, but the signal is bounced across all ports, whereas a switch learns. Slow loading is usually RAM, or an incredibly large database. Network can affect it as well. Get a little creative with it, start with 1 terminal, and then move forward.

Brad C.

 

[CosgroveAloha]

EGI images are cached when the terminals load aloha, after synchronizing files and before floating logo. It has an extremely noticeable slowdown effect on every system I've used it on.

The one terminal first approach is definately the way to do it.

 

[JKirland]

A lot of times a simple clean up of the terminal will solve this problem. I delete the Temp files from the Windows dir, and all the files in Aloha\tmp, then run scan disk/defrag. This will help the computer itself, booting faster, but you could also configure the gateway on each term so that the server and term talk better. I found that Alohaboh should have as its first DNS, the router that all the terms are plugged into, really helps speed the network traffic up!

 

[posknowitall]

Thank you everyone. This problem turned out to be problem I posted about deleting the exiting file. Once the exiting file is removed the terms come up fine.