Hi all,can anyone tell me how to fix an alarm code 44,I know what it is ,I don't care what causes it.I just want to fix it,have a pri 5.0 6 port combo.when you call out and try to press off on far end ccr tree t-1 drops the whole system and reboots.mics,just started been working fine for 3 yrs.telco says it ksu.any suggestions would be very helpful.thanks tdcurt
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alarm 44 4
- Thread starter tdcurt
- Start date
Unfortunately in this rare case the telco may not be the culprit.
There are many very well known and well documented issues with older MICS software when used in conjunction with PRI and they have been covered here in great detail over the years but the short answer to your question is that you may have more than one problem.
I think you will find that it would be foolish to do anymore troubleshooting on the MICS until you have upgraded the software to at least 6.1., (in which case you might as well go all the way to 7.1 if you're going to do anything) and as I recall you will also need a release 2 or higher NVRAM pack.
Many of the systems with PRI and older software will run flawlessly for years and then one day, no matter what you do, it just won't function correctly without that upgrade.
The symptoms are varied but many of them would seem to have little or nothing at all to do with PRI so that tends to throw a lot of really good techs off track if they don't already know about these issues.
Phonehed in Dallas
There are many very well known and well documented issues with older MICS software when used in conjunction with PRI and they have been covered here in great detail over the years but the short answer to your question is that you may have more than one problem.
I think you will find that it would be foolish to do anymore troubleshooting on the MICS until you have upgraded the software to at least 6.1., (in which case you might as well go all the way to 7.1 if you're going to do anything) and as I recall you will also need a release 2 or higher NVRAM pack.
Many of the systems with PRI and older software will run flawlessly for years and then one day, no matter what you do, it just won't function correctly without that upgrade.
The symptoms are varied but many of them would seem to have little or nothing at all to do with PRI so that tends to throw a lot of really good techs off track if they don't already know about these issues.
Phonehed in Dallas
curlycord
Programmer
This is the third post on same issue, suggest you work with one post rather than keep posting new topics.
Suggest you also call in a tech so they can address your issues and start replacing parts.
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curlycord
Toronto Canada
Suggest you also call in a tech so they can address your issues and start replacing parts.
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curlycord
Toronto Canada
- Thread starter
- #4
we have changed every part 6 port cb card,power unit, software cartridge,ethernet cord,t1 card,reprogramed whole system.everything works fine you can make long distance calls or local.its just when the far end ask you to put in a ext# or press 0 the system reboots.anyone ever see anything like this that could shed some light?thanks tdcurt
curlycord
Programmer
NVRAM replaced?
Go into Maintenance and get us the SP Version #
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curlycord
Toronto Canada
Go into Maintenance and get us the SP Version #
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curlycord
Toronto Canada
allworxguy
Vendor
System reboots?
So all the lights on all the phones start flashing?
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
So all the lights on all the phones start flashing?
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #8
allworxguy
Vendor
Report back your SP number. There are known issues with early release of 6.1.
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #10
FYI,just wanted to say THANKS for everyone's help.Telco switched from one slot in switch to another,everything came up roses.We can now call to far end and press off on any digits and all calls complete t-1 stays up and system does not reboot,trouble was at Telco.THANKS again for evryones help.tdcurt
- Thread starter
- #11
curlycord
Programmer
What switch? their own?
And why did it cause a system reboot I wonder?
Still curious to your SP code per my request.
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curlycord
Toronto Canada
And why did it cause a system reboot I wonder?
Still curious to your SP code per my request.
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curlycord
Toronto Canada
- Thread starter
- #13
curlycord
Programmer
But what is the reason for rebooting a whole phone system?.
What is you SP code?
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curlycord
Toronto Canada
What is you SP code?
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curlycord
Toronto Canada
allworxguy
Vendor
That's what I'm wondering, curly. doesn't make sense that a bad PRI circuit would cause the whole system to reboot. Unless it is caused by the alarm code.
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
- Thread starter
- #16
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2
- #17
curlycord
Programmer
Next time you post, no support from me.
I dont care anymore, have a nice life.
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curlycord
Toronto Canada
I dont care anymore, have a nice life.
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curlycord
Toronto Canada
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1
- #18
allworxguy
Vendor
Ditto!!
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM & Allworx Serving Ottawa and Eastern Ontario since 1990
curlycord
Programmer
I admit I was a little cranky after having been ignored 2 times and then getting that type of "who cares" response from a "(IS/IT--Management) know it all" after the 3rd request.
The fact remains OUR time is free and if you are wanting help to resolve YOUR issues then expect us to ask questions, we expect you to answer them.
SP version will tell what software release you have and what should be done about it if any.
6.1 first release is buggy and just might be an issue with the rebooting because it does not like what the carrier is sending be it their fault or not.
i.e if it was 6.1MR (which fixes 6.1) or 7.0 or 7.1 it may not have been effected by the carrier.
Knowing may also help future issues with others so that something maybe included or eliminated.
=----(((((((((()----=
curlycord
Toronto Canada
The fact remains OUR time is free and if you are wanting help to resolve YOUR issues then expect us to ask questions, we expect you to answer them.
SP version will tell what software release you have and what should be done about it if any.
6.1 first release is buggy and just might be an issue with the rebooting because it does not like what the carrier is sending be it their fault or not.
i.e if it was 6.1MR (which fixes 6.1) or 7.0 or 7.1 it may not have been effected by the carrier.
Knowing may also help future issues with others so that something maybe included or eliminated.
=----(((((((((()----=
curlycord
Toronto Canada
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1
- Thread starter
- #20
I am very sorry if I hurt anyones feeling,not trying to be a smart a**.what happen was telco had decided to change the ckt,and when they completed it and it worked i was just so excited that i gave the wrong response.I do appreciate your help and kindess.I over looked your question the 2nd time because it took three days to change ckt.If i offended anyone i am terribly sorry.
thanks TDcurt
thanks TDcurt
- Status