I have used up all 18 lines of the "Incoming Call Handling Treatment" screen under "change trunk x" on my G3siV11. Can this screen be expanded? If not, how can I direct additional calls?
the best way would be to route those calls to aar or ars and deal with them there. to do it, fill the 'insert' field with your aar/ars access feature access code. in fact, this is The Right Way to go with incoming call route handling.
That's a good question.
I thought, at one time, that I had more lines available, but that's not the case now.
What type of switch do you have, what version of software?
dwalin: I'm curious. If routing the calls to aar/ars is the correct way (I'm not doubting it), what is the purpose of this screen?
RTMCKEE: Your suggestion is the way all our DID numbers are routed to extensions. Unfortunately, we added Doctors offices to our system, so all the incoming numbers are random. Thanks for the tip though.
the purpose is simple: to provide flexible way to route your calls. first of all, there can be more than one service type tied to this trunk and to route different services in different ways you should assign them some treatment and you can do it on this screen. secondly, in some cases it's easier to fill one line on this screen to have your routing set up than to deal with aar/ars. did is a good example. thirdly, you can route calls through different mechanisms and it's up to you not switch to decide where to route them. and fourthly, aar/ars analysis may present an unnecessary burden on a switch and there must be a way to bypass it. for example, in call center environment where call volume is huge and routing is pretty simple (from the trunk group point of view), you can bypass ars and just terminate designated calls on some vdn number.
As I can see you work with S8x000 and G3r and probably you haven't worked with Definity G3csi (CMC cabinets) and G3si (SCC cabinets) - they have software versions like R012i.xxxx or R011i.xxxx and only one page for incoming call handling treatment.
As it happens I do have a couple and thanks to you I have learned somthing today. I have 2 G3V6i.03.3.246.1 and checked the pages and lo and behold only one page. This being the case I have to agree with RTMCKEE and high level qualify where you can.
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