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Additional Incoming Call Handling Treatment on Trunk 1

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rcrow490

MIS
Dec 16, 2004
34
US
I have used up all 18 lines of the "Incoming Call Handling Treatment" screen under "change trunk x" on my G3siV11. Can this screen be expanded? If not, how can I direct additional calls?
 
rcrow490,

the best way would be to route those calls to aar or ars and deal with them there. to do it, fill the 'insert' field with your aar/ars access feature access code. in fact, this is The Right Way to go with incoming call route handling.
 
Excuse my questions here but my trunk has 3 18 line pages for incoming call handling treatment? Why don't you?

ED

1a2 to ip I seen it all
 
That's a good question.
I thought, at one time, that I had more lines available, but that's not the case now.
What type of switch do you have, what version of software?
 
I recently moved to a CM2.1.1 from a vll. ON the v11 we only had one page to do digit treatment. Now on the CM we have 3 pages.

Are any of your entries close enough to use a single line for say 10? for example isntead of converting 10 different DNISs group them.

4111 converts to 2341
4112 converts to 2342
etc...

you could convert both these with one statement that says

call length 4 called number 411 Del 3 insert 234

That uses the last digit. It only converts the first 3 digits and would be for the whole 10 number block.

RTMCKEE
 
dwalin: I'm curious. If routing the calls to aar/ars is the correct way (I'm not doubting it), what is the purpose of this screen?

RTMCKEE: Your suggestion is the way all our DID numbers are routed to extensions. Unfortunately, we added Doctors offices to our system, so all the incoming numbers are random. Thanks for the tip though.
 
RTMCKEE,

the number of those pages depends on the platform and software version. larger platform, more pages.
 
rcrow490,

the purpose is simple: to provide flexible way to route your calls. first of all, there can be more than one service type tied to this trunk and to route different services in different ways you should assign them some treatment and you can do it on this screen. secondly, in some cases it's easier to fill one line on this screen to have your routing set up than to deal with aar/ars. did is a good example. thirdly, you can route calls through different mechanisms and it's up to you not switch to decide where to route them. and fourthly, aar/ars analysis may present an unnecessary burden on a switch and there must be a way to bypass it. for example, in call center environment where call volume is huge and routing is pretty simple (from the trunk group point of view), you can bypass ars and just terminate designated calls on some vdn number.
 
I have both a version R012x.01.1.414.1 As well as a R011r.03.1.531.0 and both have 3 pages for incoming call handling treatment

ED

1a2 to ip I seen it all
 
1a22ip,

As I can see you work with S8x000 and G3r and probably you haven't worked with Definity G3csi (CMC cabinets) and G3si (SCC cabinets) - they have software versions like R012i.xxxx or R011i.xxxx and only one page for incoming call handling treatment.
 
As it happens I do have a couple and thanks to you I have learned somthing today. I have 2 G3V6i.03.3.246.1 and checked the pages and lo and behold only one page. This being the case I have to agree with RTMCKEE and high level qualify where you can.

Thanks for the Education
ED

1a2 to ip I seen it all
 
I m not sure, but I think that the number of those pages depends of your dial plan size (3, 4, 5, ...digits).
 
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