A way to turn on forwarding remotely?

[drewdown]

IE for a user to dial-in, access their mailbox and turn forwarding on and off?

Or must they do it from their phone? I know an admin can from Manager, but would like to put the onus on the users.

 

[amriddle01]

You can do this with VM Pro using a Play configuration menu

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

have a look about, tlpeter explained it well in a thread i started the other day.

"There's a dog in the New Zealand section

 

[TomMills]

http://www.tek-tips.com/viewthread.cfm?qid=1562028&page=3

"There's a dog in the New Zealand section

 

[amriddle01]

That thread is mostly about getting drunk mind

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

the details he needs are still in there

"There's a dog in the New Zealand section

 

[drewdown]

I read that and am a little confused, I created a new Module and named it Remote Forward. Created a start point which connects to a Menu with touchtone set to $ and that is linked to Generic that has CP0:$KEY configured under 'Specific . Generic "free fomrat" command which is then linked to Play Configuration Menu.

Is that correct?

 

[Bas1234]

Now on the users fill in a voicemail code so they can access the module.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[amriddle01]

What do you get when you test it?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[drewdown]

Bas1234, users have a voicemail code already.

amriddle01, Nada yet, I haven't tested it. But I already have my main attend setup with a $ key to allow users to get VM remotely. When I dial in and press 999 and enter my information it just takes me to VM menu and lets me check messages and change personal greetings.

 

[amriddle01]

You could just add this in as an option off your existing call flow, so 1 to get messages 2 for greetings or 3 for configuration options

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[kholladay]

http://www.ipofficeassistance.com/HOWTO_menuRemote.html

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[drewdown]

So after my '999' on my main greeting menu it goes directly to 'Get Mail.' You are saying I could change that behavior to say a menu, which would allow you to press 1 for VM and 2 for configuration options?

I tried to do that but I can't get the 'Play configuration Menu' to play.

Main Attend > 999 > Menu
> 1 > Get Mail (works)
> 2 > generic CP0:$KEY > Play Configuration Menu (doesn't work)

Make sense?

 

[Bas1234]

after option 2 put another menu add a $ and point that to the Play Conf.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[drewdown]

Do I need the 'Generic' item then? Or just skip that altogether and go directly to Play Conf?

999 > Menu
> 1 > Get Mail
> 2 > Meny $ > Play Conf
OR
> 2 > Menu $ > Generic CP0:$KEY > Play Conf

 

[Bas1234]

> 2 > Menu $ > Generic CP0:$KEY > Play Conf

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[drewdown]

I can't seem to get it to work. Menu works and Get Mail works but Play Configuration Menu doesn't work. Just dead air after I press '2'.

 

[amriddle01]

Try setting the $CP0 as Kyle has in his example, may make a difference

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[kholladay]

Dear god that sent my OCD into a frenzy! The lines!!! Dear god why are all the lines crossing each other?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

I do like nice straight uncrossed lines aldo in my call flows, no need for it really, but I spend ages doing it when someone else has just shot one together

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers