9840 going into Maintenance Mode

[Chris969404]

Has anyone seen 9840 drives going into Maintenance Mode when the problem is NOT Connectivity or the drive. I am strongly suspecting bad media as the customer is reading old tapes.
This has occurred numerous times on RTD drives and each drive I have tested has tested clean.

 

[TekAndy]

HEy Chris, do these drives get a service required light? What is the firmware level? Could it bve the cleaning threashold is too low?

Andy

 

[Chris969404]

No,The service required light does not go on and the firmware level is 1.35.112. We have found that these are tapes that were written up to about 8 years ago and it could be firmware at the time was low so there may well be a compatability issue. Hopefully this will go away in a couple of months when they finish doing the restores that are going ahaead at present.