9650 Log out button not in menu

[LambMan]

Hello,

I have a customer with the following issue, on some of their 96xx handsets the Logout button in the Avaya menu isn't there so they can't log out an extension number.

Anyone know how this is configured or is it some sort or coruption?

Thanks.

 

[phoneguy55]

check the 46xxsettings.txt file as they may have removed the logoff button.

 

[tlpeter]

Can you tell me what should be in the 46xxsettings.txt for the log off option ?
All 96xx phones connected to an ipoffice do not have that option!!!


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[LambMan]

Yes, phoneguy, can you show us the section of the 46xxsettings.txt file that has a log off option for 96xx phones?

Thanks.

 

[phoneguy55]

################# OPTION ACCESS SETTINGS #################
##
## This setting restricts access to certain user options.
## OPSTAT is not supported on 96xx or 16cc SIP phones.
##
## When OPSTAT is set to 000, the user options
## are not accessible.
##
## When OPSTAT is set to 001, the user can only access
## the Log-Off Option.
##
## When OPSTAT is set to 010, the user can only access
## view-only options. The user cannot change any setting.
##
## When OPSTAT is set to 011, the user can only access
## view-only options and the Log-Off Option.
##
## When OPSTAT is set to 100, the user can access
## all options except the view-only options and
## the Log-Off option.
##
## When OPSTAT is set to 101, the user can access
## all options except the view-only options.
##
## When OPSTAT is set to 110, the user can access
## all the options except the Log-Off option.
##
## When OPSTAT is set to 111, the user can invoke
## any or all of the user options.
##
## SET OPSTAT 111

 

[LambMan]

But this says that OPSTAT is not supported on 96xx handsets.

Plus as shown is the default setting and this is how this particular site is set.

But thanks anyway.

 

[tlpeter]

That is what i thought too
Clearing the phone can be done too but takes much longer for just assigning a new extension to it.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[phoneguy55]

OPSTAT is not supported on 96xx or 16cc SIP phones.

It says its not supported on SIP phones. H.323 should be fine. I have some sites with 96XX H.3232 phones and they dont have a logoff button. Its done via OPSTAT.