at 2 different facilities, 2 different users, 2 different IP 500 V2 r 7.0.12,Both are on analog lines on a combo card i have users that complain that while on a call, the volume level of the handset goes up and down. These faclities have different line carriers and are in completely different cities. Any thoughts on this?
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9504 volume problem
- Thread starter jimrit
- Start date
Greybeard191
Technical User
man, there's a lot of variables along with the similarities.
One obvious question: Is it on every call, or only occasional? Is there any commonality with the type of call they're on (e.g. talking to someone on a cell phone, VOIP phone etc)? I can get pretty weirdly variable call volumes on my residential land line if I'm talking to people who on crappy home VOIP phones.
A couple of things to try:
Put line appearances on the phone and answer line appearances and see if it's tied to a particular line (or possibly trunk port on the combo card)
If it seems to be a single line, you could unplug the co line and make a call with a buttin, see if the issue is still there.
Try moving them to a different port, got any DS8's in the system to move them to?
Got to work to isolate it more, somehow.
GB
One obvious question: Is it on every call, or only occasional? Is there any commonality with the type of call they're on (e.g. talking to someone on a cell phone, VOIP phone etc)? I can get pretty weirdly variable call volumes on my residential land line if I'm talking to people who on crappy home VOIP phones.
A couple of things to try:
Put line appearances on the phone and answer line appearances and see if it's tied to a particular line (or possibly trunk port on the combo card)
If it seems to be a single line, you could unplug the co line and make a call with a buttin, see if the issue is still there.
Try moving them to a different port, got any DS8's in the system to move them to?
Got to work to isolate it more, somehow.
GB
- Thread starter
- #3
amriddle01
Programmer
- Thread starter
- #5
BustinMyAss
Programmer
I get the same complaint from every customer with these phones that are using POTS lines. It doesn't happen on inside calls nor on systems with a PRI. I discovered that when both parties talk at the same time the volume of the outside party gets attenuated significantly kinda like those shitty half-duplex speakerphones.
- Thread starter
- #7
- Thread starter
- #8
amriddle01
Programmer
They can and probably will leave it that way, Avaya have enough issue with POTS/Analodue lines that they can't fix them all, I think they have stopped trying, it's old and troublesome technology 
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