Hi,
I have a new 5.0 IPO and some 5610SW IP phones. The phones connected directly ( via switch ) to the IPO are working fine but I have a remote site that the phones are coming up as "Unknown IP Handset".
I have the 5.0 CD and software running. System status shows the phone and it's extension but it won't get dialtone or accept programming.
I've tried downloading a new 46xxsettings.txt from Avaya's website but it doesn't mention 5610 phones in it's description. I'm confused.
I've tried removing the ## at the 5610 settings but it still doesn't take. Maybe I've done that wrong ?
Why would the phone come up directly connected ( via switch ) to the IPO but not at a remote site ?
I'm just looking for some advice I haven't thought of.
Any help would be great.
Thanks.
I have a new 5.0 IPO and some 5610SW IP phones. The phones connected directly ( via switch ) to the IPO are working fine but I have a remote site that the phones are coming up as "Unknown IP Handset".
I have the 5.0 CD and software running. System status shows the phone and it's extension but it won't get dialtone or accept programming.
I've tried downloading a new 46xxsettings.txt from Avaya's website but it doesn't mention 5610 phones in it's description. I'm confused.
I've tried removing the ## at the 5610 settings but it still doesn't take. Maybe I've done that wrong ?
Why would the phone come up directly connected ( via switch ) to the IPO but not at a remote site ?
I'm just looking for some advice I haven't thought of.
Any help would be great.
Thanks.