5550 IP Console Queueing Message

[woody1976]

Is there anyway that when both operators are busy that a call is presented to the consoles and waits to be answered, but whilst the caller is waiting that can here something like "Thank you for calling, please hold all our operators are busy, your call will be answered as soon as possible".

Thanks
Woody

 

[andy4uk]

Hi Woody,

Your answer was within the FAQ's page, here it is anyway - hope this helps.

Problem: you want callers to a console LDN key to hear a rad and then MOH until attendant answers.
Qualifiers: caller must be calling a console LDN key

1. Create a RAD and make sure RAD timers are set appropriatly for greeting length and off hook time
2. Create a new 1st alternative reroute with the destination set as the RAD dn
3. Apply 1st alternative reroute number to all LDN keys which you want to be queued

That should be all you need to do. Calls will stayed queued in sequence to the console in a FIFO order. All consoles will show X calls waiting while callers are queued.

 

[woody1976]

Thanks i will check FAQ's as well