4.0 (7) VMPro problem with menus

[Jeremiah8]

I am sure this is just user error, but I have a problem with menus in VMPro. This seems to only be in the Still Queued start points. What I'm trying to do is have a call flow like this:

Call comes in and is given a prompt:
1 - Speak to Tech Support
2 - Obtain a key code
3 - Leave a VM
4 - Hidden prompt for internal use

then have it drop the call into the queue and then the first queue message:
1 - Continue to hold
2 - Obtain a keycode
3 - Leave a VM
4 - Hidden prompt

from here it will then go into the still queued message:
1 - Continue to hold
2 - Leave a VM
3 - Hidden prompt

The problem is when I get to the menu for the queued or still queued it ignores any keys that are entered and just goes to the time out action. Anyone have any thoughts?

 

[ProviderReborn]

Check the syncronise calls/queues is not enabled as this will not allow break via DTMF.

 

[Jeremiah8]

TheProvider,

Thanks, that was it.

J.