3rd party phones & SOE

[gregger]

I have a home office with a 2T+4A, with an ADSL connection. I am using the line as an analog trunk as well and the net connection. I have a panosonic cordless phones (base station connected to analog port on SOE) and a Polycom conference phone.
When I make an call, the number is dialled, the phone display confirms it. But the call is not completed. But if I disconnect and redial the phone call works fine. Does anyone know why I must redial for the call to be successful? Is it because i am not using an Avaya phone?
Btw, I was using 1.2.27 but upgraded it to R3. No change in this problem.
Any advice would be appreciated.

Gregger

 

[IPGuru]

Change the outgoing group ID on the trunck that you are not using.
When a call fails it is because the IPO is trying to use a trunk with no connection.

 

[gregger]

Go figure. Actually I deleted the line 2 altogether but it does the same thing. Thanks very much!

 

[IPGuru]

Do not rely on just deleting the line
if (or when) the IPO is rebooted it will restore the line & the problem will return

 

[intrigrant]

Looks like you can only dial out with "enbloc" dialling.
Try the following:
on the System > Telephony tab delete the dial count entry.
on the System > Telephony tab set Dial delay timer to 3000
In Shortcodes you will probably have a SC like this:
SC = ?
TN = .
Line ID = 0
Function = Dial

Edit to:
SC = N;
TN = N
Line ID = 0
Function = Dial

This will enable "enbloc" dialling in all cases.