2002P2 Phone Set -- Making the MSg/Inbox Button Work

[havertyj]

I am trying to figure out how to make the Msg/Inbox button work on our 2002P2 phones. We have 3902 and 3904 phones which have Message buttons that work and dial into our voice mail system. I am not having any luck programming the IP2002 phones to do this too.

I have tried putting MWK 1700 on key 5 or 6, but I am told that is not a valid key for this phone type via a error message.

Looking for any help to get the Msg/Inbox button to work on the phone to automatically call our voice mail system (at ext 1700).

Thank you!

John

 

[KCFLHRC]

Pretty sure it's key 16

 

[havertyj]

Thanks! It appears it is our GUI to the switch that is not showing that key for the IP2002 phones. I did remote to the switch and confirmed that key 16 is programmed as "MWK 1700". Below is a listing of the programming. I set it again just to make sure it was programmed. Still the MSG/Inbox button does not work on the phone. Any other items to try?

DES IP2345
TN 248 0 00 09 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00001
CUR_ZONE 00001
MRT
ERL 1
ECL 0
FDN 1700
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM2 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 1700
LHK 0
LPK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2345 0 MARP
CPND
NAME IP TESTER
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 52345 D MARP
CPND
NAME IP Test
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 8
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 1700
17 TRN
18 AO6
19 CFW 4 2380
20
21
22 RNP
23
24
25
26
27
28
29
30
31
DATE 7 MAY 2015

Thanks!

 

[KCFLHRC]

That all looks good. Could be a firmware issue I suppose.

 

[havertyj]

Ok, I will check into firmware of the phone to see if that is the problem. The button does nothing no error or anything on the phone.

If anyone else has any ideas, please let me know.

 

[bdmcdonald99]

0604DCO is the current firmware for these phones, check from the phone or in Element manager.

It's a phone system, NOT a clock!