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You can certainly buy used systems that are fully loaded, however if your service providor is an official Avaya Business Partner and you try to have Avaya assist with any issues down the road on an unlicesnsed system you will have troubles. This being said, there are many assistance providers...

As a support tech. This and the fan issue has always been a PAIN with ARIAs. I have found that if you boot into the Diagnostic mode and type CLEAR it clears the alarms. However, I would have a technician do this, as you can screw everything up if you dont know what your doing. I have done...

Sounds like a plan.

That is pretty strange. I would double check menu 6-1 and make sure the DTMF codes to forward on a busy/RNA didnt get changed somehow and match what is coming out of the PBX.

If its a Avaya PBX (definity, prologix, ect) make sure that the users name and extension number are with the first 15 characters of the name field on the pbx. ex 5555 smith, john.

Sounds like the integration is not correct. What type of FLT cards are u using and is the switch programmed exactly as per the config notes?

Avaya Octel Access Server and Visual Messenger do not integrate with Exchange or Outlook. It is a separate program that must be run simultaneously with your email. There is no way to integrate the two. You would have to have Modular Messaging or the Unified messenger product.

could be a hunt group issue on the PBX, I would double check to make sure that all of your VM ports are in the PBX hunt group. Ex. If you have 8 ports on the Octel, make sure you see only 8 extensions in the PBX hunt group. Also call each VM port extension separately to see if they all...