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Have a customer on V10 using a lot of softphones ( Avaya communicator) they are now reporting any calls to or from softphones have a 5 second delay before speech connects, other IP phones SIP trunks are all ok. Anyone any ideas? Thanks

Hi if you could email it to gary_1_2001@yahoo.co.uk Thanks Gary

Hi anyone know where i can download a copy of avaya DbgView for interrogating an Avaya VM pro system? i have looked everywhere and cant find it. Thanks

Hi, I have a customer who has an IP office with Gamma SIP trunks, they want if possible for their users to call out anonymously periodically, i know we can tick the anonymous tick box under the sip tab but they would need to be using the manager software to do this which would be impractical...

Hi I have a customer who has an old IP400 running V6 software, we are trying to install SIP trunks but currently having an issue with one way speech. When passed to Gamma they say "200 OK contact header contains an unknown IP address which the ACK then gets forwarded to" the unknown IP address...

Hi All, Is it possible to bar a user from dialling out apart from a few specified by the customer? i though about using User rights and short codes but not sure if the Outgoing call bar ticked would stop this. thanks

Hi, Got an IP500 running V10 with SIP trunks and 1608 handsets, when a call comes in there is no call control, hold/Park, transfer etc and the call drops after 30 seconds. If user calls out its fine, ive tried every combination of stun/no stun and every available parameter but still cant get it...

Can anyone recommend good STUN server i can use with an IP500 V11 and Talk Talk SIP trunks? Thanks

Got several IP 500 using Talk Talk SIP trunks, suddenly all sites over V10 stopped working, couldnt dial out or in. I removed STUN server and they could dial out but then couldnt transfer/Park etc. Is there anything different about V10 upwards? do I need STUN server if so whats recommended?

Hi Just installed a new IP500 V11.04 and trying to get the Web self administration working, when i click on 192.168.x.x etc i get the correct screen but when i try Self Administration i get " Embedded file server file does not exist" does anyone know why and what i need to do to resolve this...

We have a IP500V2 running V11 and for some reason when we try t access the Web manager we just get scrolling circle and do nt get the logon page, Have tried using different browsers but still not working. Is there something in IP Office that i need to switch on, is it worth formatting the SD...

Got a IP500 running V11 software and they are having a repeated issue whereby users cant access a HG mailbox, it keeps showing busy when no other users are accessing VM. The fault rectifies itself but will re occur a few days later, Ive checked and there is no congestion showing so its a...

Hi There, We have a IP500 V2 on V11 in the office, just put some SIP trunks on and got them working no problem. However have noticed a weird issue, we have a mixture of 16XX, 14xx hand sets and J179 handsets. If i set the incoming SIP trunk to be answered by the 16xx handsets and i then blind...

Hi have a customer who wants to connect an IP500V2 V11 to an external amp for paging, I have been told that the amp has 100mv phono line input,i can create a short code Dial paging to an analoge ext etc but what do i need to physically connect? any help appreciated. Thanks

Hi all, Got a weird one, customer has an admissions dept ext 412 and wants internal calls to be routed to a VM pro start point to play a message before transferring to 412. I have created a short code which routes to start point plays message then transfers no problem. The problem is that when...

Hi got a customer with IP500 V9.1 running VM pro 9.1, there is a simple auto attendant message with a timeout transfer to a HG, periodically after the message the call just sits there and doesn't transfer after timeout. If i restart the service it works fine for a while and then reoccurs after a...

Yes Sip register enable is switched on

not very experienced with this so how do i edit the 46xxsettings file and where is it?

Hi All, Trying to set up a J179 on my IP500 V2 dem kit running R11, not done this before and a bit stuck, I have managed to get it to download its software and i get to log on screen where i enter user name and password and then it check login credentials and then comes back with "Aquiring...

HI, Have a customer who is running V11 and 9620 IP handsets, we have programed buttons via Manager but customer has asked if we can program features on the 4 Grey keys under display, tried to find if its possible but not having much luck.. Thanks