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jfh9219 - many thanks, that's exactly what I need. Stinney - Yeah, I know the interval is configurable, I see this all the time in rt-socket data, but this is the first time I've had to go looking in the ODBC data. Appreciate you wouldn't have known I already knew that though, so thanks anyway.

Ah, but as I said in my OP, I don't have access to the client's CMS... nor is there any chance whatsoever of being allowed to access it.

Thanks, useful document that one (I seem to have all of the others...) It would still be nice to have some sample data to "touch and feel" as it were. Otherwise I'm risking having to put totally untried code into a production environment which is highly intolerant of failure.

Won't the first pattern also match an international access number (00X.)? Since no UK numbers start 00, take the 0 out of the first dialplan pattern (I'm assuming that's designed to catch any UK number with area code?)

Hi all, I've been tasked with pulling data out of the hsplit table in CMS, to supplement the data coming out of an rt-socket realtime feed. The issue is the rt-socket data keeps going on the fritz due to the client's "interesting" VM infrastructure, not that they'd admit that... and I need a...

Hi, I use rt-socket extensively to get "realtime" data out of Avaya CMS systems for customers. One of the reports we use is called "agent_tv" which extracts certain data items about agents (hmm, I guess that's a bit obvious). The standard Avaya report returns only data about the first...