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I did this as you instructed and it never works.

Since I can not seem to get the CP to cooperate loading a WAV file or even converting it so that I can load it into the CCR I am looking at a way to play the WAV file on my PC or Laptop plug a headset cable into the outgoing audio port on the PC and then send the audio into the VM system that...

Just so strange that loading music on this system is not easier. Just select a file to play from a folder on the PC and DL it to the IP office. Thanks I will give this a try.

8000hz, 16bit, mono. This was the setting on the WAV converter program

I did as you said using the Embedded File Manager. The file is there but when I enter *34 I now just get dead air no more beeps. I am sure I must have missed something. I did convert the MP3 file to a WAV file as instructed.

The big problem I have is the wall mounting. Unlike other systems the connections and the visual indicators are really not easy to look at at a glance because either they are upside down if the unit is mounted face up or you have to stoop down to look at or work on if the unit is faced down...

Pardon or not knowing where the PRIARY folder is but I went to MEMORY CARDS/COMMON/SYSTEM/PRIMARY and then pasted the WAV file there. I changed the Music and Tones to WAV and saved the file. When I entered *34 all I get is beeping. I must not have done something right.

I was just curious does anyone know why the 400 series cabinet was replaced with the 500 series V2 cabinet? I would think they would have just continued to build on the same platform and just keep releasing new software versions? I mean it looks like the entire design of the cabinet even the...

Is it possible to download a WAV file for the auto attendant for a system NAM 4.1 or CP--100?

I have been trying to find the instructions for loading a WAV file and activating the MOH feature on R7.0 but I can;t seem to find the HELP file on this. Do you know where I can find a step by step on this? I thought it would be easy just load the file and turn it on.

Is there a set of rules or guidelines for setting up an efficient and effective immediate answer Auto Attendant that will work well for the staff but not drive the callers and customers insane with frustration?

Thanks. BTW on a new basic system with the 8.0 software is TWINING included as a standard feature? I know 7.0 it was an optional feature and had to be added? Thank you

Thank you. When I do that how will the caller access that AA? Won;t they still have to press a button just to get to that AA? Thank you

Thank you for the update. Next I will try to load a .WAV file the HELP was not that clear on how to do that. After I set up the button it just beeped over and over again. Do I have to press the button after each phone call to turn the music back on or will it stay on until I turn it off at...

I am really surprised that the MOH which we use an IPOD with our own music can not be played over the handsets like the Nortel. That feature has been on the Nortel for probably 20 years from what I understand. I am so surprised that IP Office can't do this simple feature. has there been any...

Hello, I am trying to set up the auto attendant to allow the caller to be prompted to dial the extension number. For example "if you know the ext of the person you are calling you may enter it anytime during this greeting" this is not working. We had a Nortel and the Call Pilot would let you...