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[thumbsup2] Thanks TTT. I have an Algo SIP Audio Alerter doc on my desk now.

I love the lullaby song when a baby is born. Awesome! Yes I have looked at and have an Algo manual for a SIP Audio alerter on my desk. I was just hoping that I didn't need to go that route and could use the existing paging system since the speakers are all throughout the warehouse. The Algo...

Sorry no. I have Aura/CM and have posted on that forum.

We have the Valcomm paging system in our warehouse installed and works properly. I need to have a phone ring through the speakers when it is dialed. This is for an Axis door phone/video camera system. So when a delivery driver, etc ring the back door, I have it going to a SIP phone in the...

We have the Valcomm paging system in our warehouse installed and works properly. I need to have a phone ring through the speakers when it is dialed. This is for an Axis door phone/video camera system. So when a delivery driver, etc ring the back door, I have it going to a SIP phone in the...

Thanks for replying and helping out!! Yes I have. In fact I have agents with a much more complex setup functioning properly. The simpler setup is failing. The more complex setup is the agents DID is set as a VDN and each agent has their own skill. We also have the VDN pointed to a vector that...

Yes I have the Agent Id setup as a secondary extension in MM. I have checked the SES, CM and MM and everything looks great. I am wondering if there is a setting on the MAS MWI application. There must be a way for me to tell the system not to let the agent id override the MWI light.

[ponder]This link addresses a different issue than what I described. My issue is if I set the MWI light to agent ID, when user logs off there is no MWI light. If I set it to the station extension, when the agent logs in with agent id, the light goes out. Neither settings leaves the light lit...

Hey thanks for the responses Ken! Would you know what I should look at on the SES? I do have Voice Portal IVR also using the SES so the mapping priorities are set higher for the Voice Portal extensions and the mappings for the voicemail extensions are in a range (5xxxx and 7xxxx are our...

I sure did. All the station are set to SIP-adjunct. The funny thing is we have a strange setup for our main call center agents where they have a DID VDN that goes to an adjunct routing step which sends the call to another VDN and queue to a skill that the agent is logged into. SO for voicemail...

Hi! I am from the old Audix days where if you add the agent ID as a secondary extension in Audix, the MWI light works whether or not the agent is logged in or not. In MM, I am unable to achieve the same results. I have added the agent ID as the secondary extension. But the MWI light only comes...