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Replying only from first hand experience, not expertise, but what I had to do was setup our system to output via SMDR (you'll see an SMDR tab under your system's properties). Then I got a SMDR Logger (we specifically got PBX Logger) that will query that SMDR port for changes. The version we got...

In one department when we have a user listening to other users for training purposes and a call comes in to the same huntgroup, the user monitoring the call is disconnected the instant the new incoming call is answered by anyone. For example - x1234 is listening to x1235 - New call comes...

I assume this is something I could call them about?

I've tried scouring for this info but it's either not easily identified from my searches, it's buried, or I've lost my marbles again :-P Our CEO has asked about us having inbound outside caller id names (I believe the protocol/feature is called CNAM). We get number okay (CLID?) but we're...

Running IP Office 500 8.1 Does anyone know of a way to have internal calls just continue to ring and not going to voicemail but external calls behave normally rolling over to voicemail after the set amount of time?

We bought a 9670G that's behaving a bit out of the ordinary. We have a few 9620s that we have working just fine so I'm familiar with most of the process of getting the IP phones to work. This 9670G though is throwing me for a loop. On the 9620s we can take over our digital desk extensions...

So to clarify happened was on Windows XP with the firewall disabled I can do a port scan of the computer and it comes up with all the appropriate ports being recognized, if I do the same thing with a Windows 7 machine with the firewall disabled I come up with zero ports open. Pretty confident...

Hmmm yeah that's not helping either, is it possible to just disable it so it doesn't try fetching?

Yeah we have a "voicemail server" that runs it, does IP Office Manager have a TFTP server built in?

And that brings up another good point lol i had to use IIS to serve the config files and firmware, I couldn't get MV IPTel 2.02 running on any Windows 7 machine (ran with zero issues on Win XP). Is there a newer version somewhere??!

Okay so turns out if I go to Features, Phone User, Login and try it that way then it will let me login although the top of the screen displays a Retrieval Failed message which I think has to do with personalized settings but regardless that seems to work. It's sorta trivial but any ideas on how...

Yes I have a desk phone which I use all the time. I have an extension number and user assigned to that extension. We already have two users with these phones but someone else set them up so I can't figure out what I'm missing. I compare my extension and user accounts versus the ones that are...

Well when I initially set it up i gave it a generic user with the same extension, it'll log in and out of that one just fine. But if I go to the craft menu to log out then try to login to my desk extension is when I encounter the issue.

Trying to setup an IP phone to allow employees to work remotely and I got this thing all setup and going except that when I try to login to my extension it says "Extension In Use" but when I press Continue to take over the extension it just keeps coming back. Doesn't matter if I've logged out of...

There's a number of options out there, I opted to end up purchasing PBX Data Logger since it had a ridiculous number of features. Alternatively you might give this one a try http://damn.technology/smdr-receiver Oh and if you have software that's complaining about IE you might try removing IE 10...

Oh nevermind I did see the clear procedure and reset values and have tried both, unfortunately no change

Yeah we got it off ebay, I've done the "Clear Phone" but didn't see a "Clear Procedure" like I did on the other.

Subject pretty much sums it up, got two used Avaya 9620L phones and one of them will not connect to the call server or even take a firmware upgrade. Everytime it connects to the file server it says "File Obtained Please Wait" then reboots. At first I do remember it actually downloading and...

Yeah there's no difference between our shortcodes. The only shortcodes we each have are for forwarding our incoming phone calls occasionally.

I used Monitor and used a tool to compare the traces. Where would I check the rights group membership, not familiar with that.