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  1. saint1415

    ACD Autoanswer agent drops after logging in with headset active

    Ok so I have an agent who is auto answer. I have her log in and the default audio path is set to headset. After pressing login, entering her acd, and successful logon tones are heard. waiting for the line instance to clear, or hitting release, the line instance is dropped and the agent is...
  2. saint1415

    Nice Perform 4.1 Issues Need some help

    Ok so working with one of the Nice engineers he created a secondary profile that had a reduced capture quality and that corrected the issue.
  3. saint1415

    Nice Perform 4.1 Issues Need some help

    Ok so we've deployed Nice Perform 4.1 and it records. The few things I'm running into are on the EU pc. So issue 1 is when the users are working randomly they're screen will begin shaking and the mouse pointer is forced to the center of the screen. This occurs when scrolling quickly while...

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