Search results for query: *

Its very odd. I run the packet capture and when I do the transfer it doesn't add a new packet capture at all. If I place a call from my phone to another phone on the mitel system it does get the info in the packet capture. When I do a transfer directly to the phone number of the ACD option it...

I forgot to mention that I can transfer to real phone extensions on the mitel system with no issue. Its just when its to the IVR / ACD extension that I have the issue. Its the built in ACD so not a third party. So I think that firewalls would not be an issue or transferring to extensions on...

I have a Cisco CUCM 9.1 connected to a Mitel 3300 6.0 using a sip trunk. Everything works fine except for one thing. When I receive a call on the Cisco CUCM and then try and warm transfer it to an ACD path extension on the Mitel 3300 I run into issues. I can hear the auto attendant on the...

I have callers from the UK that get charged per minute when they call into my call center. This isn't a problem except when there are no available agents and they are sitting in a call Queue. To prevent them being charged when they don't even get to talk to someone we have in the past just had...

I need to change the Outside Interface IP address on my 5520 firewalls that are setup in an HA Failover Pair. Is there any special procedures to do so or can I just change the ip address on the primary and it will copy over to the secondary? Do I have to pull them out of a failover pair to...