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  1. jpasint

    Physical to Virtual

    Thank you @AACon and @DanACS.
  2. jpasint

    Physical to Virtual

    Good morning, We currently have Voicemail Pro and IPO Manager installed on a small Dell server which we have some serious concerns for due to the fact the little rack server has no redundancy built into the hard drive or power supply. This Dell server is what our local vendor provided to us...
  3. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Thanks everyone for your assistance and @TouchToneTommy thanks a million for the screen shot. Picture is definitely worth a thousand words. Working perfectly now.
  4. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Thank you. Working on it now.
  5. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Sorry, should have mentioned at first but it is VM Pro.
  6. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Fallback appears to already be set.
  7. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Well, we have a few empty incoming routes. The *9200 is our auto attendant. When a caller calls in, they get the auto attendant but if they dial an extension that does not exist, the caller gets disconnected/dropped.
  8. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Thanks. Yes, we use 3 digit extensions. Would you be able to point me to any info on how to accomplish this? Thanks again.
  9. jpasint

    External callers are dropped if they dial an unrecognized extension.

    Is it possible to have callers from the outside be rerouted back to the attendant if a caller dials a non-existent extension number? Right now, the call is simply dropped if an external caller does this. Internally, we get an “INCOMPATIBLE” message on our screen and the wave off if we dial an...
  10. jpasint

    one-X Portal Conversation History displaying UTC instead of local time.

    Thank you for the info.
  11. jpasint

    one-X Portal Conversation History displaying UTC instead of local time.

    Yes it does look promising. Would we have access to the release or is that something only our vendor would have to do? Thanks.
  12. jpasint

    one-X Portal Conversation History displaying UTC instead of local time.

    We are on Version: 9.1.6.0 build 11. Do have a link to a changelog or something else that mentions the call history fixes? We really appreciate your posting here. Two of our vendors appear clueless regarding this issue. Thanks.
  13. jpasint

    one-X Portal Conversation History displaying UTC instead of local time.

    Thanks for responding to our lonely thread. :) IP Office Manager says Version 9.1.6.0 build 153. Is that the release? Joe
  14. jpasint

    one-X Portal Conversation History displaying UTC instead of local time.

    Good morning, We have an issue with the call logs in our one-X Portal for our 7 remote users. Our IPO was recently upgraded from version 7.x to version 9.x. The call log entries appear to be using UTC time (they are off by exactly 4 hours) instead of the local EDT. All of our remote employees...

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