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Thank you for all the advice. Callmaster I checked my measures for the hunt-group and it was set to none, I changed it to both, and now I can see the agents show up in the reporting software. Thanks again. AvayaTier S8400 / CMS Supervisor 16.0 EAS Direct Agent Calling for the Agent COR - is...

I have an issue with the CMS reporting. I have agents that are assigned to a split skill, but are not showing up any reports. We are trying to Log all the calls that the agent receives and calls out( We just want a total count). When I look up the agent or split skill in the reporting software...

It sounds like its a VDN. Try this: list extension-type 8757. That should tell you what type of extension it is.

Ok, thanks for all the information. Wellco 9530 - I tried the coverage path but at point 6 the phone stops looping and stays at the last station and keeps ringing. AvayaTier3 - These three stations I don't want them to always hunt to another station. For instance we have a menu tree and if you...

I have three extension in a hunt-group with the group type circ, I would like the first extension to ring and if no one picks up, then goto the 2nd extension, and if no one picks up there then goto the 3rd extension, now if no one picks up the 3rd extension it should loop back to the 1st...

Thank you that work.

When recording an announcement from my station i'm receiving a busy signal when playing it back. My COS assigned to my station has 'Y' for the console permission. I'm using the right FAC code. Even if I use a previous extension assigned to an announcement and try to re-record over it, when I...