a call center is whats needed, can`t help it though, must use the evm to its best potential. decided to make the call duration to a max, added a virt number to the hunting group but it won`t pick up, adding the evm number asks for password, even if its forwarded.
right now i left it with the...
i made a loop,
made a 2nd virtual station and added it as intercept, and i didn`t get the recording, but no speed dialing.
right now i want it do to this :
-caller goes to robot > presses 3 ( hunt group ) and if no answer or all busy i want it to go to the robot again ( greeting 2)
any idea...
Hello,
I am trying to set up the evm on the hipath to work as an auto attendant. So far its set up alright but need to fix some imperfections.
-The virtual number is forwarded to the evm
-the personalized greeting is working (tralala, press 1 for ... -uploaded via maintenance)
-speed dialing is...
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