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False Busy on Incoming Trunks
Hi, We have a CAS setup where incoming calls to one location are routed over RLT (TIE) trunks to attendants in another switch. Operators then transfer the calls back to the original PBX. When call volume is high, at times, callers get a busy even though the trunks are idle. To fix the problem...- blueride
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Incorrect Name Displayed on 911 Calls
I'm not at work at the moment, but I beleive the trunk group is a PRI. Thanks for your replies. I reported the problem to XO Comm. our service provider.- blueride
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Incorrect Name Displayed on 911 Calls
Hi, We're running CM R16x software and have an issue when dialing 911. The calls go thru fine, but an incorrect location is displayed on the 911 call-center phones at the distant end. Does my switch send out that name over the trunk group, or is the local provider inserting that name? Where...- blueride
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
