Thanks for the reply
The router at the new location is a CISCO EPC 2425
Do you think there are any settings we can change in the router to resolve this or is it a router specific problem.
We did get the ISP to log in to the router when the phone was plugged in and they said they could see...
Hi
One of our remote users moved house and with it a new ISP a the new location.
When she plugs in the 5610 phone, it loads the i10VPN23252.bin as normal, indicates 'Starting' and then it hangs in the DHCP with he timer clocking up to infinity.
When she tried her old ISP at her old location...
ip500 v1 phone system software version 4.2, have 3 remote VPN 5610 phones at workers homes. Phones connect directly to our netgear FVS338 using IKE & VPN policies as per Avaya Tech tip 184 ( option 2 )
This week, one remote phone wont connect with following symptoms - at boot up it says...
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