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That does answer the question. Thanks. Your assumption of who is doing the transfer was correct. Sorry for not providing that explicitly in the question.

OK. That answers the question for me. I was thinking there was a true ring presented to the port since the TN was defined as an analog set. In a sort of related question, what can you set on music on hold to eliminate the ring the caller hears just before the music starts to play. We are...

Here is a prt of one of the TNs that I am trying to turn off ringing for. REQ: prt TYPE: 500 TN 20 0 3 2 DATE PAGE DES DES LST2 TN 020 0 03 02 TYPE 500 CDEN 4D CUST 0 ERL 00000 WRLS NO DN 4302 0 MARP AST YES IAPG 1 HUNT TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 0 XLST SCI...

They are programmed as 500 sets. It is physically a line-side T1 attached to a Dialogic D240JCT. (This provides IVR ports)

Haven't tried that yet but I will. Looks like my manuals are out of date. Didn't see that as an available option. Can you post the description of what it does? Thanks.

This is an oddball request that I just got. We need to turn off ringing for the acd key of a 500 set. I know you can set SCN for an extension but can you do this for an ACD key? On a related note---How do you stop the caller from hearing ringing before moh starts to play? This is an Option...

where would I find the current SCPC settings?

Currently when the ACD agents terminate a call with the release key, the phone is put in solid Not Ready. I am trying to figure out where this is set so that I can change it.

I want to have ACD agents put in to not ready at the end of a call. What setting is used to achieve this? I have looked at all of the options in ld 23 for programming an ACD Q and I didn't find it there.