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We are on 6.3. We have SIP trunks between the CM and voice mail but otherwise run ISDN PRI. I checked and we have QSIG/SIP diverted calls follow diverted to party's coverage path stroked to n. I will change that to y and usage to last fwd and test. Thank you very much for your help.

Found a situation where a caller is landing in the wrong voice mailbox and I am not sure why. The only thing I can think of is the fact that call pickup was used but that seems weird. Here is the situation, please give me your take on this! Caller zero out of voice mailbox and rings at support...

This installation is not for my PSAP - they are adding the radio console into the jail's central control office as an aid/supplement to communications. I have already discussed with the staff the possibility of additional server needs, etc. but they don't want to do this. (We are running CM5.2...

I understand the reference to changing to an analog connection - unfortunately the responsibilities at that desk are not conducive to adding an analog or even bridging an analog. I hope I am attaching files correctly - have documentation of the radio console (all I have) and pictures of the...

Has anyone shared a headset between an Avaya digital phone and a radio console, an on-air lamp, and a recording system? I would be very interested in learning how/what you used for the connections!

I have a hearing impaired user that utilizes a telecoil to connect to his cell phone. He has a need for a headset on his 4610 IP phone at his desk and is wondering if there is a way to utilize this telecoil in this application also? Any suggestions/ideas?

By the time I am notified and pull a status, the calls have stopped. (it happens for just a few minutes) So cannot say with certainty whether calls were forwarded. A call forwarded number typically would not be a priority call. I reviewed the attendant button assignments she does not have a...

We have an X'd out station that uses a time of day coverage path to route to an attendant during the day and voice mail at night. Just learned that for a few minutes (has happened on two different days) calls to the X'd out station were terminating at stations that have no association with the...

We recently installed MM5.2 and find difficulty with shared voice mailboxes. More than one user logs into the voice mail box at the same time and staff are retrieving the same voice mail message. It is okay to have simultaneous logon, but wondering if there is a way to block them from retrieving...

Thank you for your comments but that is not it. The individuals are having the lamps flutter when they are not attempting to use the pickup. Also, one can approach hours later and see the pickup lamp fluttering. Sometimes it is all of the phones and sometimes it is just a couple of sets in the...

I have a CM5.2 mixed digital and IP sets. The sets in question are digital display sets that are part of a pickup group and a coverage answer group. The question revolves around a flashing pickup light. I do not have pickup alerting active in my system features, yet these stations will see...

CM5.2 using 8410D sets. Sets are in a pickup group and a coverage answer group. Call comes in to a station, if someone does not use the pickup button to answer the call the coverage path will route the call to the coverage answer group and everyone's phone will ring. This works with only one...