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When a guest dials voicemail, the option to hit W for wakeup is there and you can follow the prompts to set it and says it is successful, but does not work. You cannot see it being set by watching the port also. Only using the FAC works, and you can see it successful watching the port. Using the...

MCD and MiCollab both at latest software When my sets go through MBG, changing call coverage service or zone will not change what plays on MOH. It will only play the default embedded MOH When my sets DO NOT go through MBG, MOH works properly to whatever I have programmed in Call coverage...

Is there a way to export the call flow Recordings? I would like to reinstall them in a new MAS. The Nupoint is at version 5 and the MAS is current. Mitel says I cannot restore the text console backup from a Nupoint to a MAS.

Thanks for your input OldTimingMan. I had just left the customer again and read your post. I returned to the customer and replaced the precidia on speculation. The customer was to contact Choice Hotels to test again. Waiting to hear back

kwbMitel....Thanks for that.Exactly my thoughts. It seems an ongoing issue with any PMS vendor. The poor hotel is always stuck in the middle. The 3 ipockets are connected to the vendors computer via a usb to serial hub. When they use their hyperterminal program within that computer, they see...

I have a 3300 MXEIII connected to Choice Hotel brand PMS. The SMDR is sent to them at 1200 8N1, which we always use through the Precidia Ipocket. In viewing calls through hyperterminal, all info looks ok. Their software is receiving strange looking data. the call info looks vertical instead of...

I have set up a Generic SIP phone to be used as an analog set through a Mediatrix C710 and all works well except when I dial a FAC (*68 to turn on MWI as an example), any digit dialed after the * creates a fast busy (not allowed). If I change the FAC to 68, it works fine. Any suggestions as I...

Thanks kwbMitel and Billz66 for your responses. I will give these a try on Monday and let you's know. Have a great weekend

I am running MCD 13.1.0.38. Is a second user on the same computer supported with the business console? I log in as a user and all is ok. When I shut down the console, then switch to another user on the computer, the console boots up, but is greyed out. Is there something I am missing? Or is this...

I have a problem similar to the problem JAKT99 had previously. I just set up dynamic extension on a 3300 MXE (12.0.3.15) with a 2000 cabinet with analog DID's. The set is a 5340. Dialing out uses LS analog trunks. When the EHDU is not present in the PRG, the desk set rings proper. When the EHDU...

Thanks LoppyLou and Billz66 for your responses. It seems my fix was upgrading MCD from 6 to 7. Now all my troubles went away. Thanks Again

Thanks LoppyLou, When you say routing, could you be more specific. The call gets established...just no audio Thanks

It is 3300 MXE running 12.0.3.15. UCA client is running 6.0.220 on MAS. My desktop client is running on the LAN and also have a smart device running. They are in a PRG. One other thing....When using the smart device, I have no audio in either direction when talking to another UCA smart device on...

Does handoff work when you are in sip mode? I am sure when I had it as a minet, it worked. Same thing for the desktop client, it does not even have the icon for handoff or transfer since changing to sip. Thanks

Thanks!! That is what I was looking for

How can you get delete the "Please wait while I transfer your call" prompt when being transfered in a call flow? The customer wants silence. Thnks

When trunk calls are answered on a set when the set is ringing, the call is disconnected. When you answer the call between rings (when the set is not ringing) , the call behaves normally. Any suggestions?