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Ken, Many thanks Bill

Hello, System MM We have several users who have complained about the amount of 'hand ups' they receive on voicemail. Is there any setting that will only record a message that last longer than a couple of settings and automatically delete any ones shorter. Hopefully deleting the many hang...

AvayaPro, You are correct, we do use Microsoft Commuincator. Has Bill been up to his usual tricks again?????? Tell me more! Randy, yep the the trace shows is going on hold.

Hello, I have a user that when he dials an internal number, the user who picks up hears MOH. Ringing externally is fine. CM5-all IP handsets. The only way to clear this is to remove the user and then add him back in. This has happenned twice in the last month to the same user. I have checked...

AvayaTier3 Thanks for replying Our provider has come back and said it is a problem a network level with the SIP. I was getting paranoid that I had messed something up, but as i said i didn't delete anything and went all over the system and couldn't find anything out of place with the changes...

Hello, Strange one, but I'm out of ideas and looking for help. We are adding more extension ranges to our system here. I entered in the new ranges into the dialplan analysis form ready for when they are presented. I don't know whether I'm just unlucky, but since then any calls to our main...

Thought it might a best to avoid. textron68, it won't let me use the 9 range as 4 digit ext, as I have to switch from a 9 for ars first, and i cannot do that. Think I'll take phoneguy's advice. Don't want it to get messy

Hello, is there anyway you can have a range of extensions in the 9000-9999 range, whilst having a 9 for the fac for ars. Same applies for 0 for attendent with 0000-0999 range. I don't really want to go to 5-digit ext. Any help is much appreciated.

Hello all, My company has purchased another and we are bringing them into our main enviroment. Main site 8720's with two G650. Remote G450-S8300. Both have annoucements. Number portibility is fine with no extension clash, I just want to bring in the G450's annoucements with them. I can see the...

Hello, I have always ran the reports you stated on a Tiger system and that was enough for me. This helped us to decide staffing levels throughout the day, overall staff requirments etc. Does your logger provide info on answer times, as we had an SLA on answer times and this dictated the staff...