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This is what I see: 6785733mS PRN: +++ START OF ALARM LOG DUMP +++ 6785733mS PRN: ALARM: 05/11/2010 08:56:53 IP 500 4.2(17) <DSI Excep> CRIT RAISED addr=00000068 d=5 pc=f02e4270 f02e4264 f02df79c f02e5980 f02dc65c f02e60bc 6785733mS PRN: +++ END OF ALARM LOG DUMP +++

They're running an IP 500 version 4.2 (17) I thought it might be a lost config at first but when the phones came back on all of the extensions were configured correctly. I've got Monitor running now but don't really understand any of the information it's showing me. How do I identify errors...

Hi folks, I have a customer who this morning took her system out of night service, upon which all the screens on their phones went blank. Then a call came in and all the screens came back to life. The problem is that when the users press redial, all the phones (5410s) have lost their recent...

Hi all, hopefully just a quick one this time! I was just wondering if anybody else had problems with their IP Offices not automatically changing their clocks? The customer is running an IP500 with embedded voicemail and I don't think they have a time server set up that the IPO could get the...

Hi guys, Thanks very much for all your help and tips, I've managed to sort it out now and it works fine :)

OK I have managed to enter the commands through DTE that I would normally use to default a unit. Sorry hairlesssupportmonkey, I'd already done it before I saw your post! However, I am still getting the same LED sequence as before. The HyperTerminal output looks like this: Programming FPGA...

Problem is my Manager software can no longer see the unit for me to put R5 on it. Is there another way to get around this?

Hi all, I have the above base unit and I can't seem to do anything with it. What's happening is all the LEDs (including a red main LED) light up for about 3 seconds, then the main light turns orange and all the others go off for about 1 second, then it just repeats. I've tried DTE-ing to see...

Thanks very much :) I've told the customer to contact their provider and get them to sort it!

Hi all, I'm still fairly new to IP Office and I have a question that I think I know the answer to, I just want to check. One of our customers has an extension, lets call it "A" that can hear another extension "B" when A is on a call. It sounds to me like there is a crossed line somewhere, but...

Thanks for the response IPGuru. I've done a bit more digging round and think I might have found a solution. If I look at the "? ." Dial short code, if I replace the "." with ".s(number i want to display)" would that solve the problem?

Hi all, I've got a problem with a phone system. When I make an external call but the recipient misses it and then presses redial, the call is going through to a mobile number, not the landline that the external call was made on. Any idea why it might be doing this? It sounds like there is...